Senior Operations Manager
Band 8a NHS
Salary: £66,274 pro rata
Location: Hackney (4/5 days a week onsite)
Duration: 6 Months FTC
Role purpose:
- Provide additional senior operational leadership during a temporary gap in the divisional management structure.
- Oversee the day-to-day management and performance of medical services.
- Release capacity for the Divisional Operations Managers to focus on strategic leadership and support the Divisional Operations Director.
- Undertake agreed elements of the vacant General Manager portfolio.
Key responsibilities:
- Directly line-manage and support Service Managers.
- Oversee operational performance, patient flow, access targets and service delivery.
- Lead and coordinate the division's DM01 and RTT performance.
- Manage operational issues and ensure timely escalation and resolution.
- Support delivery of divisional objectives, service improvements and quality programmes.
- Monitor compliance with Trust and national standards.
- Deliver specific operational and performance-related projects.
- Support the Divisional Operations Managers and Divisional Operations Director.
- Maintain service resilience, responsiveness and effective operational governance.
About You
- Significant senior operational management experience, preferably within the NHS or a complex healthcare environment.
- Experience managing clinical services and providing operational oversight across multiple specialties.
- Proven line-management experience, including managing and supporting Service Managers.
- Strong knowledge of NHS performance standards, particularly RTT and DM01.
- Experience managing patient flow, access performance, operational pressures and escalations.
- Evidence of delivering service improvement, performance recovery and quality-improvement programmes.
- Strong leadership, communication and stakeholder-management skills.
- Ability to work autonomously, prioritise competing demands and operate effectively within a changing management structure.
- Ability to analyse performance information and translate it into clear operational actions.
- Experience supporting senior divisional leaders and working across multidisciplinary teams.
#J-18808-Ljbffr
Senior Operations Manager in City of London employer: Venn Group
As a leading university in London, we pride ourselves on fostering a supportive and inclusive work environment that values collaboration and professional growth. Our Governance & Legal Services team is dedicated to service excellence, offering employees the chance to engage in meaningful work while benefiting from hybrid working options and continuous improvement initiatives. Join us to be part of a culture that prioritises accuracy, professionalism, and the development of your career in higher education.
