Senior Application Support Officer

Senior Application Support Officer in Bristol

Bristol Full-Time No home office possible

We are working with a South West based local authority who are seeking a Senior Application Support Officer to join their team to provide day to day supervision and management of the Housing area of the Application Support Team.

Location: Southwest based Authority

Set-up: Predominantly remote working, will need to attend the office when required

Rate: £500/day via umbrella, inside IR35

Duration: 3 months – subject to extension

Hours: Full-time

The Senior Application Support Officer will be part of the team are responsible for managing the day to day running of the Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.

Key responsibilities:

Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards

Manage the implementation of service improvement working in partnership with internal/external stakeholders

Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved

Lead/oversee co-ordination of system upgrades

Responsible for implementing modules of the NEC Housing systems

Qualifications and Experience:

Must have extensive knowledge of NEC Housing both of the application itself and of the database tables

Must have expertise in either the Repairs module or Rents and Estates in NEC

Must have significant SQL skills and be comfortable with extracting and manipulating data from the NEC Housing database

May be involved in problem solving Repairs issues and/or financial reconciliation of migrated accounts from a legacy system into NEC