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- Tasks: Be the go-to person for clients, solving problems and ensuring satisfaction.
- Company: Join Venn Group, a dynamic company focused on client relationships and growth.
- Benefits: Enjoy 33 days of holiday, hybrid working, and free eye tests.
- Why this job: Build strong client connections while developing your career in a supportive environment.
- Qualifications: Fluent in Polish with experience in customer service or client coordination.
- Other info: Additional language skills are a bonus but not required.
The predicted salary is between 28000 - 30000 £ per year.
Permanent Vacancy – Account Coordinator (Polish)
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: from £28,000 to £30,000
Hours: Monday to Friday, 8am-4pm
The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.
Main duties:
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
- Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
- Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
- Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place.
- Partner and understand internal departments, processes, and stakeholders. This includes, but is not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
- Collaborate with Sales team to identify upsell opportunities and referrals while keeping customers satisfied and engaged with the current product portfolio.
- Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation.
Criteria:
- Fluent to a business proficiency, both written and spoken, in Polish.
- Experience in customer services or a client coordination role.
- It would be highly advantageous if candidates had additional language skills in either German, Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential.
The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Account Coordinator (Polish Speaking) employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator (Polish Speaking)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be representing as an Account Coordinator will help you engage more effectively with clients and demonstrate your value during interviews.
✨Tip Number 2
Brush up on your Polish language skills, especially in a business context. Being fluent is essential, but showcasing your ability to communicate effectively with clients in Polish can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your experience in customer service or client coordination will demonstrate your capability to excel in this role.
We think you need these skills to ace Account Coordinator (Polish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client coordination. Emphasise any language skills, particularly your proficiency in Polish, and showcase how your past roles align with the responsibilities of the Account Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to build strong client relationships and provide examples of how you've successfully managed client needs in previous roles. Show enthusiasm for the company and the role.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and the ability to work collaboratively with internal departments. Use specific examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Account Coordinator role.
How to prepare for a job interview at Venn Group
✨Showcase Your Language Skills
Since the role requires fluency in Polish, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in Polish, so practice common phrases and industry-specific vocabulary beforehand.
✨Highlight Your Customer Service Experience
Discuss your previous roles in customer service or client coordination. Provide specific examples of how you've built strong relationships with clients and resolved their issues effectively. This will show that you understand the importance of client satisfaction.
✨Understand the Company’s Products and Services
Research the company’s offerings and be ready to discuss how you can help clients utilise these products effectively. Showing that you have a good grasp of what they provide will demonstrate your commitment and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully managed difficult client requests or escalations, and be ready to share these stories.
