At a Glance
- Tasks: Provide top-notch admin and customer service support in a dynamic public sector environment.
- Company: Reputable public sector organisation based in Wolverhampton.
- Benefits: Competitive pay of £16.95 per hour with holiday pay included.
- Other info: Full-time role with part-time applications considered; on-site work only.
- Why this job: Gain valuable experience while making a difference in the community.
- Qualifications: Previous experience in administration or customer service is essential.
We are delighted to be recruiting for an exciting interim opportunity with a well-established and highly reputable public sector organisation based in Wolverhampton.
If you are interested in learning more, please send over your updated CV and let me know the best time to give you a call to discuss further.
- Duration: Until 30/10
- Location: Wolverhampton (on-site) - office based role
- Pay rate: £16.95 hourly via Umbrella (inclusive of holiday pay)
- Hours: Full-time - part-time applications to be considered
Required experience:
- Previous experience in an administration/customer service role
This role is INSIDE IR35. Our client is unable to provide sponsorship for Tier 2 General Visas, therefore, only candidates eligible to work in the UK need apply.
To discuss this role in more detail and to secure this opportunity, please contact Robbie Cox (Executive Consultant) on 0121 616 0660 or rcox@venngroup.com / tterry@venngroup.com.
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
Pay: £16.95 per hour
Work Location: In person
Administrator/Customer Service employer: Venn Group (Midlands)
As a Housing Support Officer in Berkshire, you will join a dedicated team committed to making a positive impact in the community. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development in housing management. With a focus on employee well-being and a strong connection to local agencies, we ensure that our staff are equipped to provide meaningful support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Venn Group (Midlands). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Venn Group (Midlands) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator/Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Venn Group (Midlands):Your cover letter is your chance to shine! Tell us why you want to work at Venn Group (Midlands) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Venn Group (Midlands)!
How to prepare for a job interview at Venn Group (Midlands)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
