Residential Brokerage Officer

Key Responsilbities

• Manage incoming referrals and source appropriate residential or nursing home placements from contracted providers.
• Assess referral information and match individuals to placements based on needs, preferences, availability, and cost.
• Liaise with care providers to secure placements and negotiate fees in line with agreed banding rates.
• Maintain oversight of bed availability, contractual restrictions, and market capacity across the county.
• Develop and maintain positive relationships with providers, social workers, hospital teams, and commissioning colleagues.
• Monitor supply and demand trends and support cost-effective purchasing of care services.
• Ensure all placement information is accurately recorded and maintained on relevant IT systems.
• Provide care providers with all necessary placement information to facilitate admissions.
• Escalate concerns regarding provider quality, capacity, or availability to the Quality and Contracts Team.
• Participate in team meetings to prioritise placements, identify barriers, and support service flow.
• Maintain compliance with legislation, policies, information governance requirements, and best practice.

Candidate Requirements

• Experience of arranging or brokering adult social care placements, ideally within a local authority or health and social care setting.
• Knowledge of residential and nursing care services and the adult social care market.
• Understanding of adult social care legislation, commissioning principles, and safeguarding practices.
• Strong stakeholder management skills with the ability to build relationships across providers and internal teams.
• Experience negotiating placement costs and achieving value-for-money outcomes.
• Ability to assess complex referral information and make informed placement decisions.
• Strong organisational skills with the ability to manage a high-volume caseload and competing priorities.
• Accurate record-keeping and experience using case management or placement management systems.
• Excellent communication and customer service skills.
• Ability to analyse supply and demand issues and contribute to service improvement and market management