Venn Group are working with an NHS organisation who are seeking an experienced Patient Services Officer on a three month contract.
Hybrid Working | £15.00 per Hour | 3-Month Contract | 37.5 Hours per Week
Key Responsibilities:
- Manage patient concerns, complaints, claims and MP enquiries from receipt through to resolution.
- Investigate complex complaints and provide advice throughout formal complaints processes.
- Liaise with patients, healthcare professionals, senior stakeholders and external organisations.
- Prepare reports, monitor trends and support service improvement initiatives.
- Support conciliation meetings and ensure cases are managed within statutory timescales.
Requirements:
- Previous experience handling complaints or patient experience cases within a healthcare setting.
- Strong communication and stakeholder management skills.
- Excellent attention to detail and report-writing ability.
- Ability to manage a varied caseload and work to deadlines.
- NHS experience is desirable.
This is an excellent opportunity for a patient-focused professional looking to make a positive impact within a supportive healthcare environment.
If you are interested, please get in touch with Iona Moir at Manchesters Venn Group.
Patient Services Officer in Manchester employer: Venn Group Careers
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