Housing Partner Vacancy
We are currently working with a large London based Housing association that are looking to recruit two housing partners on a temporary basis. The postholder will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive.
Rate: £28.22 per hour (Umbrella)
Length of Contract: 1 month with the potential for extension
Hours: 37 per week
Location: W9 and Southwark Patch - circa 600 properties
Key responsibilities:
- Manage tenancies proactively, providing a visible, face-to-face service and building positive relationships with new and existing customers across your patch
- Support customers throughout their tenancy journey, including property viewings, new tenancy visits, tenancy audits, end-of-tenancy visits, property inspections, mutual exchanges and transfers
- Manage complex enquiries and customer issues, providing clear information and working collaboratively with colleagues to support effective complaint resolution
- Manage tenancy-related applications, including succession and assignment, ensuring decisions and actions comply with relevant legislation, organisational policies and tenancy agreements
- Support the Housing Project Lead with the successful letting of new-build properties and help establish and embed new neighbourhoods
- Take appropriate tenancy enforcement action where breaches occur, including progressing legal action when required. This may include cases involving tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment
- Work collaboratively across the organisation to help resolve access issues and ensure customers’ homes receive essential health and safety repairs and compliance-related services
- Carry out property inspections and tenancy audits as part of targeted programmes, ensuring homes meet required standards and are safe and suitable for customers
- Identify customer support needs and property suitability requirements, providing information and guidance and making appropriate referrals or signposting to statutory and voluntary agencies
- Complete regular estate and neighbourhood inspections, proactively identifying and addressing environmental nuisance and working with colleagues in Homecare to maintain high standards across estates and communal areas
- Develop an in-depth knowledge of your patch, using local insight, customer feedback and data to identify priorities and develop improvement plans that contribute to thriving, sustainable neighbourhoods
- Act as a local ambassador, participating in community development events, encouraging customer engagement and identifying opportunities to involve and support those who would benefit most
- Promote positive neighbour relationships and safe communities, taking proactive action in response to behaviours that may affect customer wellbeing. This will include addressing household and property-related noise, communal area issues, garden, vehicle and pet nuisance
The successful candidate will have:
- Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field
If this opportunity is of interest, please apply with your up-to-date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Housing Officer in London employer: Venn Group Careers
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StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Venn Group Careers.
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Got your eye on a specific company like Venn Group Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Venn Group Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Officer role at Venn Group Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Venn Group Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Venn Group Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Venn Group Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Venn Group Careers.
