An opportunity has arisen for an experienced people manager to lead the day-to-day operation of a busy administrative service, overseeing staff, workloads, performance, and customer service functions within a regulatory environment. Key Responsibilities Lead, supervise, and develop a team, including workload allocation, performance management, training, and mentoring. Ensure the efficient processing of notices, permits, appeals, and related casework in line with legislation and service standards. Manage customer enquiries, complaints, FOI requests, and complex cases, providing advice and guidance where required. Monitor service performance, budgets, policies, procedures, and reporting requirements to support continuous improvement. Build and maintain positive relationships with internal stakeholders, elected members, partner organisations, and customers. Support the delivery of a high-performing, customer-focused service while ensuring compliance with relevant legislation and procedures. Essential Criteria Candidates with strong people management experience will be considered even if they do not have a background in parking enforcement. Significant experience managing or supervising staff, including performance management and team development. Experience managing workloads,...
Notice Processing Unit Senior Supervisor in Leicester employer: Venn Group Careers
Join a prestigious trade union in London, where your expertise as an Employment Solicitor will directly contribute to advocating for workers' rights. With a strong commitment to employee development and a collaborative work culture, this role offers competitive pay and the opportunity to make a meaningful impact in the community. Enjoy the benefits of working in a supportive environment that values your contributions and fosters professional growth.
