Service Desk Analyst
Contract: Rolling 3 Month Contract
Working Pattern: Full Time, On Site
We are currently supporting an NHS organisation in Elland with the recruitment of a Service Desk Analyst on an initial 3 month contract.
You'll join a busy IT team providing frontline support to staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with good customer service skills, who is comfortable working in a fast paced support environment.
Key Responsibilities
- Provide first line IT support via phone, email and ticketing system
- Log, update and resolve incidents and service requests in line with agreed service levels
- Support users with hardware, software, account access and connectivity issues
- Escalate more complex issues to relevant support teams where required
- Assist with laptop and desktop deployments, builds and device swaps
- Support Microsoft 365 applications including Outlook and Teams
- Maintain accurate records of all support activity
- Deliver a high level of customer service to clinical and non clinical staff
Essential Experience
- Strong troubleshooting and problem solving skills
- Excellent communication and customer service skills
- Ability to prioritise and manage a busy workload
This is an excellent opportunity to join an established NHS digital team and provide vital support to users across the organisation on an initial 3 month engagement.
Service Desk Analyst in Elland employer: Venn Group Careers
Join a prestigious trade union in London, where your expertise as an Employment Solicitor will directly contribute to advocating for workers' rights. With a strong commitment to employee development and a collaborative work culture, this role offers competitive pay and the opportunity to make a meaningful impact in the community. Enjoy the benefits of working in a supportive environment that values your contributions and fosters professional growth.
