Complaints Administrator
Band 4 Equivalent | £16.83 per hour (Umbrella) | Kent | 2 Days On Site Per Week
An NHS organisation in Kent is seeking a Complaints Administrator to support the effective management of complaints and patient feedback processes.
In this role, you will provide administrative support across the complaints function, ensuring enquiries, concerns and complaints are accurately logged, tracked and progressed in line with organisational policies and timescales. You will liaise with internal teams, maintain detailed records and help ensure high standards of customer service and governance are maintained throughout the process.
Key Responsibilities:
Administer and coordinate complaints and patient feedback cases
Maintain accurate records and databases, ensuring all information is up to date
Monitor complaint deadlines and support timely responses
Liaise with clinical and non-clinical teams to gather information
Prepare correspondence, reports and documentation
Ensure compliance with relevant policies, procedures and confidentiality requirements
Requirements:
Previous experience dealing with a high volume of complaints
Strong organisational skills with the ability to manage competing priorities
Excellent written and verbal communication skills
Experience maintaining accurate records and handling sensitive information
Proficiency in Microsoft Office applications
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Complaints Administrator in Dover employer: Venn Group Careers
Join a prestigious trade union in London, where your expertise as an Employment Solicitor will directly contribute to advocating for workers' rights. With a strong commitment to employee development and a collaborative work culture, this role offers competitive pay and the opportunity to make a meaningful impact in the community. Enjoy the benefits of working in a supportive environment that values your contributions and fosters professional growth.
