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- Tasks: Manage client relationships and deliver tailored mobile commerce strategies for e-commerce brands.
- Company: Join VennApps, a leading Shopify mobile app builder in London.
- Benefits: Competitive salary, flexible hybrid working, and a supportive team culture.
- Why this job: Make a real impact on exciting e-commerce brands and their mobile success.
- Qualifications: 2+ years in Account Management or E-commerce Strategy with a strong Shopify understanding.
- Other info: Be part of a fast-growing company with visible impact and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new revenue streams and deliver seamless mobile shopping experiences to their customers. Our clients include some of the most ambitious and design-forward DTC brands across fashion, beauty, and lifestyle.
We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence client success, product adoption, and long-term retention.
What You’ll Do
- Own the relationships with our customers from onboarding through renewal, serving as their primary point of contact.
- Deliver tailored mobile commerce strategies to help brands improve app performance, retention, and conversion rates.
- Conduct regular strategic reviews and app audits to identify growth opportunities and ensure platform adoption.
- Translate client goals into actionable product recommendations, guiding them through best practices on mobile UX, push notifications, and lifecycle marketing.
- Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation.
- Act as the voice of the customer internally, providing feedback to influence our product roadmap.
- Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk.
- Proactively identify upsell opportunities that align with the customer’s long-term growth objectives.
- Work with other teams in the business to continually improve and enhance account related delivery processes.
What We’re Looking For
- 2+ years in Account Management, or E-commerce Strategy in a SaaS or mobile commerce company.
- Strong understanding of the Shopify ecosystem and experience working directly with Shopify merchants.
- Experience in advising DTC brands on retention, growth, and mobile engagement strategies.
- Confidence in leading client-facing strategy sessions and presenting performance insights.
- Data literate. Able to look at and manipulate data to provide actionable insights. Excel/Sheets experience is vital. Can demonstrate previous experience of working with tech products/systems and understanding how they work end to end.
- Familiarity with CRM and customer success platforms (e.g., HubSpot).
- Strategic mindset with the ability to understand both commercial and technical aspects of the platform.
Bonus Points
- Experience working with a Shopify app or technology partner.
- Exposure to mobile UX/UI best practices.
- Experience in running renewals and upsell processes in a SaaS company.
- Passion for e-commerce and mobile-first customer experiences.
Why VennApps?
- Work with some of the most exciting brands in e-commerce.
- Be part of a fast-growing company where your impact is visible.
- Collaborate with a close-knit, ambitious, and supportive team.
- Competitive salary.
- Flexible hybrid working model.
Account Manager in Slough employer: Venn Apps
Contact Detail:
Venn Apps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce and SaaS space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you land an interview, be ready to discuss specific examples of how you've helped clients succeed in the past. Use data to back up your claims and demonstrate your understanding of mobile commerce strategies. This will make you stand out as a candidate.
✨Tip Number 3
Research the company! Before any interview, dive deep into VennApps’ products and their impact on clients. Understand their customer base and think about how you can contribute to their success. This shows genuine interest and helps you tailor your responses.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed by our hiring team. Plus, it’s super easy to do—just head over and submit your application!
We think you need these skills to ace Account Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in e-commerce strategy and how it aligns with VennApps' mission to empower brands. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since data literacy is key for this role, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions or improve performance in past roles. We love seeing numbers that tell a story!
Be Client-Focused: In your application, emphasise your experience in managing client relationships and delivering tailored solutions. We’re looking for someone who can be the voice of the customer, so share any relevant experiences that demonstrate your ability to understand and meet client needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at VennApps!
How to prepare for a job interview at Venn Apps
✨Know Your Stuff
Before the interview, dive deep into VennApps and their offerings. Familiarise yourself with their mobile app solutions and how they empower e-commerce brands. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management and e-commerce strategy. Be ready to discuss how you've helped clients improve retention and conversion rates, as this is crucial for the role.
✨Data is Key
Since the role requires data literacy, brush up on your skills with Excel or Sheets. Be prepared to discuss how you've used data to drive insights and recommendations in previous positions. This will demonstrate your analytical mindset and ability to influence client success.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about VennApps' future plans or their approach to customer success. This shows that you're not just interested in the job, but also in the company's vision and how you can contribute to it.
