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For Companies At a Glance
- Tasks: Manage client relationships and deliver tailored mobile commerce strategies for e-commerce brands.
- Company: Join VennApps, a leading Shopify mobile app builder in London.
- Benefits: Enjoy a competitive salary and flexible hybrid working model.
- Why this job: Make a real impact on exciting brands and enhance customer success.
- Qualifications: 2+ years in Account Management or E-commerce Strategy with Shopify experience.
- Other info: Be part of a supportive team in a fast-growing company.
The predicted salary is between 36000 - 60000 £ per year.
VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new revenue streams and deliver seamless mobile shopping experiences to their customers. Our clients include some of the most ambitious and design-forward DTC brands across fashion, beauty, and lifestyle.
We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence client success, product adoption, and long-term retention.
What You’ll Do
- Own the relationships with our customers from onboarding through renewal, serving as their primary point of contact.
- Deliver tailored mobile commerce strategies to help brands improve app performance, retention, and conversion rates.
- Conduct regular strategic reviews and app audits to identify growth opportunities and ensure platform adoption.
- Translate client goals into actionable product recommendations, guiding them through best practices on mobile UX, push notifications, and lifecycle marketing.
- Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation.
- Act as the voice of the customer internally, providing feedback to influence our product roadmap.
- Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk.
- Proactively identify upsell opportunities that align with the customer’s long-term growth objectives.
- Work with other teams in the business to continually improve and enhance account related delivery processes.
What We’re Looking For
- 2+ years in Account Management, or E-commerce Strategy in a SaaS or mobile commerce company.
- Strong understanding of the Shopify ecosystem and experience working directly with Shopify merchants.
- Experience in advising DTC brands on retention, growth, and mobile engagement strategies.
- Confidence in leading client-facing strategy sessions and presenting performance insights.
- Data literate. Able to look at and manipulate data to provide actionable insights. Excel/Sheets experience is vital. Can demonstrate previous experience of working with tech products/systems and understanding how they work end to end.
- Familiarity with CRM and customer success platforms (e.g., HubSpot).
- Strategic mindset with the ability to understand both commercial and technical aspects of the platform.
Bonus Points
- Experience working with a Shopify app or technology partner.
- Exposure to mobile UX/UI best practices.
- Experience in running renewals and upsell processes in a SaaS company.
- Passion for e-commerce and mobile-first customer experiences.
Why VennApps?
- Work with some of the most exciting brands in e-commerce.
- Be part of a fast-growing company where your impact is visible.
- Collaborate with a close-knit, ambitious, and supportive team.
- Competitive salary.
- Flexible hybrid working model.
Account Manager in London employer: Venn Apps
Contact Detail:
Venn Apps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce and SaaS space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in account management and e-commerce strategy. When you get the chance to chat with potential employers, share specific examples of how you've helped brands grow and succeed.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your experience with Shopify and how you’ve driven customer success. The more comfortable you are talking about your achievements, the better you'll come across!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team at VennApps. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in e-commerce and how it aligns with VennApps' mission to empower brands. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since data literacy is key for this role, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions or improve performance in past roles. We love seeing numbers that tell a story!
Be Personable: As an Account Manager, building relationships is crucial. Use your application to convey your personality and communication style. Let us know how you’ve successfully managed client relationships in the past – we’re all about collaboration here at VennApps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Venn Apps
✨Know Your Stuff
Before the interview, dive deep into VennApps and their offerings. Familiarise yourself with their mobile app solutions and how they empower e-commerce brands. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
Be ready to discuss your previous experience in Account Management or E-commerce Strategy. Prepare specific examples of how you've helped clients improve retention and conversion rates. Use data to back up your claims, as being data literate is crucial for this role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in the role. How would you conduct a strategic review or identify growth opportunities? Practising these responses will help you demonstrate your problem-solving skills and strategic mindset during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their approach to customer success metrics or how they envision the future of mobile commerce. This shows that you're not just interested in the job, but also in contributing to their long-term success.
