Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and deliver tailored mobile commerce strategies for e-commerce brands.
- Company: Join VennApps, a leading Shopify mobile app builder in London.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and a supportive team environment.
- Why this job: Make a real impact by helping brands succeed in the fast-paced e-commerce world.
- Qualifications: 2+ years in Account Management or E-commerce Strategy with a strong understanding of Shopify.
- Other info: Be part of a dynamic team with visible impact and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new revenue streams and deliver seamless mobile shopping experiences to their customers. Our clients include some of the most ambitious and design-forward DTC brands across fashion, beauty, and lifestyle.
We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence client success, product adoption, and long-term retention.
What You’ll Do
- Own the relationships with our customers from onboarding through renewal, serving as their primary point of contact.
- Deliver tailored mobile commerce strategies to help brands improve app performance, retention, and conversion rates.
- Conduct regular strategic reviews and app audits to identify growth opportunities and ensure platform adoption.
- Translate client goals into actionable product recommendations, guiding them through best practices on mobile UX, push notifications, and lifecycle marketing.
- Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation.
- Act as the voice of the customer internally, providing feedback to influence our product roadmap.
- Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk.
- Proactively identify upsell opportunities that align with the customer’s long-term growth objectives.
- Work with other teams in the business to continually improve and enhance account related delivery processes.
What We’re Looking For
- 2+ years in Account Management, or E-commerce Strategy in a SaaS or mobile commerce company.
- Strong understanding of the Shopify ecosystem and experience working directly with Shopify merchants.
- Experience in advising DTC brands on retention, growth, and mobile engagement strategies.
- Confidence in leading client-facing strategy sessions and presenting performance insights.
- Data literate. Able to look at and manipulate data to provide actionable insights. Excel/Sheets experience is vital.
- Can demonstrate previous experience of working with tech products/systems and understanding how they work end to end.
- Familiarity with CRM and customer success platforms (e.g., HubSpot).
- Strategic mindset with the ability to understand both commercial and technical aspects of the platform.
Bonus Points
- Experience working with a Shopify app or technology partner.
- Exposure to mobile UX/UI best practices.
- Experience in running renewals and upsell processes in a SaaS company.
- Passion for e-commerce and mobile-first customer experiences.
Why VennApps?
- Work with some of the most exciting brands in e-commerce.
- Be part of a fast-growing company where your impact is visible.
- Collaborate with a close-knit, ambitious, and supportive team.
- Competitive salary.
- Flexible hybrid working model.
Account Manager in City of London employer: Venn Apps
Contact Detail:
Venn Apps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce and SaaS space. Attend industry events, join relevant online communities, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you land an interview, be ready to discuss specific examples of how you've helped clients succeed in the past. Use data to back up your claims and demonstrate your understanding of mobile commerce strategies. This will show that you’re not just talk – you can deliver results!
✨Tip Number 3
Tailor your approach! Research VennApps and understand their products and clients. Prepare questions that show you’re genuinely interested in how you can contribute to their success. This will help you stand out as a candidate who’s not just looking for any job, but is excited about this specific opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can leave a big impression!
We think you need these skills to ace Account Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in e-commerce and how it aligns with VennApps' mission to empower brands. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since data literacy is key for this role, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions or improve performance in previous roles. We love seeing numbers that tell a story!
Be Personable: Remember, we’re looking for someone who can build strong relationships with our clients. Use your application to convey your personality and communication style. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at VennApps!
How to prepare for a job interview at Venn Apps
✨Know Your Stuff
Before the interview, dive deep into VennApps and their offerings. Familiarise yourself with their Shopify mobile app solutions and understand how they empower e-commerce brands. This knowledge will help you speak confidently about how you can contribute to their success.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management and e-commerce strategy. Be ready to discuss how you've helped clients improve retention and conversion rates, as this aligns perfectly with what VennApps is looking for.
✨Data is Key
Since the role requires data literacy, brush up on your skills with Excel or Sheets. Be prepared to discuss how you've used data to drive actionable insights in previous positions. This will demonstrate your ability to monitor key customer success metrics effectively.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your strategic mindset. Inquire about their current challenges with client retention or how they envision the future of mobile commerce. This not only shows your interest but also positions you as a forward-thinking candidate.
