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For Companies At a Glance
- Tasks: Manage client relationships and deliver tailored mobile commerce strategies for e-commerce brands.
- Company: Join VennApps, a leading Shopify mobile app builder in London.
- Benefits: Competitive salary, flexible hybrid work, and a supportive team environment.
- Why this job: Make a real impact on exciting e-commerce brands and their mobile success.
- Qualifications: 2+ years in Account Management or E-commerce Strategy, with Shopify experience.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
Account Manager (SMB–Mid Market)
VennApps
đź“Ť London, UK (Hybrid)
đź’Ľ Accounts
đź’° Competitive based on experience
🛂 Visa Sponsorship Available
About VennApps
VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new revenue streams and deliver seamless mobile shopping experiences to their customers. Our clients include some of the most ambitious and design-forward DTC brands across fashion, beauty, and lifestyle.
The Role
We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence client success, product adoption, and long-term retention.
You will be managed day to day by our Enterprise Account Manager and work in tandem on existing clients together but also have clients you work with and grow on an individual basis.
What You’ll Do
- Own the relationships with our customers from onboarding through renewal, serving as their primary point of contact.
- Deliver tailored mobile commerce strategies to help brands improve app performance, retention, and conversion rates.
- Conduct regular strategic reviews and app audits to identify growth opportunities and ensure platform adoption.
- Translate client goals into actionable product recommendations, guiding them through best practices on mobile UX, push notifications, and lifecycle marketing.
- Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation.
- Act as the voice of the customer internally, providing feedback to influence our product roadmap.
- Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk.
- Proactively identify upsell opportunities that align with the customer’s long-term growth objectives.
What We’re Looking For
- 2+ years in Account Management, or E-commerce Strategy in a SaaS or mobile commerce company.
- Strong understanding of the Shopify ecosystem and experience working directly with Shopify merchants.
- Experience in advising DTC brands on retention, growth, and mobile engagement strategies.
- Confidence in leading client-facing strategy sessions and presenting performance insights.
- Data literate. Able to look at and manipulate data to provide actionable insights. Excel/Sheets experience is vital.Â
- Can demonstrate previous experience of working with tech products/systems and understanding how they work end to end.
- Familiarity with CRM and customer success platforms (e.g., HubSpot)
- Strategic mindset with the ability to understand both commercial and technical aspects of the platform.
Bonus Points
- Experience working with a Shopify app or technology partner.
- Exposure to mobile UX/UI best practices.
- Experience in running renewals and upsell processes in a SaaS company.
- Passion for e-commerce and mobile-first customer experiences.
Why VennApps?
- Work with some of the most exciting brands in e-commerce.
- Be part of a fast-growing company where your impact is visible.
- Collaborate with a close-knit, ambitious, talented & supportive team.
- Competitive salary.
- Flexible hybrid working model.
Account Manager - (SMB-Mid Market) employer: Venn Apps
Contact Detail:
Venn Apps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - (SMB-Mid Market)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching VennApps and understanding their products. Be ready to discuss how your experience aligns with their needs, especially in e-commerce and mobile strategies. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Account Manager - (SMB-Mid Market)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in e-commerce and how it aligns with what VennApps is looking for. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since data literacy is key for this role, don’t forget to mention any relevant experience you have with data analysis or tools like Excel. We love seeing how you can turn numbers into actionable insights that drive client success.
Be Client-Focused: In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've successfully managed accounts or improved customer experiences in the past. We’re all about customer success at VennApps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Venn Apps
✨Know Your Stuff
Before the interview, dive deep into VennApps and their offerings. Familiarise yourself with their mobile app solutions and how they empower e-commerce brands. Being able to discuss specific features or recent updates will show your genuine interest and understanding of the company.
✨Showcase Your Experience
Prepare to share concrete examples from your past roles that highlight your account management skills, especially in the e-commerce or SaaS space. Think about times when you successfully improved client retention or drove product adoption, as these are key aspects of the role.
✨Data is Key
Since the role requires data literacy, be ready to discuss how you've used data to inform decisions in previous positions. Bring examples of metrics you've monitored, like Net Revenue Retention or feature adoption rates, and how you translated those into actionable strategies for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your strategic mindset. Inquire about VennApps' approach to customer success or how they envision the future of mobile commerce. This not only shows your enthusiasm but also your ability to think critically about the industry.