At a Glance
- Tasks: Conduct user research and collaborate on service design to enhance user experiences.
- Company: Public sector organisation in Edinburgh focused on user-centred design.
- Benefits: Competitive rate of £500/day, flexible work arrangements, and potential for contract extension.
- Other info: Join a multidisciplinary team and contribute to meaningful public services.
- Why this job: Make a real difference by being the Voice of the User in impactful projects.
- Qualifications: Experience in user research and service design methodologies.
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a User Researcher with Service Design for an initial 12 month contract with option to extend on a rate of £500/day (Outside IR35). This role will be based in Edinburgh, however, attendance at the project site will only be required on an as-needed basis.
Responsibilities:
- Establish and collaborate with targeted user groups to gather information about their current experience, pain points and specific requirements.
- Conduct focus groups and user research interviews; assist with usability testing; document findings and recommendations.
- Understand qualitative and quantitative research methods.
- Awareness of costs and budgets.
- Confident in presenting findings and recommendations from user research to business users.
- Work closely within a multidisciplinary team, including UX colleagues, UI developers and programmers.
- Have an awareness of current technology / user-centred trends.
- Ensure all work and research comply with the law and equal opportunities policies.
- Be the Voice of the User for the project.
- Assist with identification and creation of personas, drawing on existing and new ethnographic / demographic data and research.
- Assist with the sourcing and recruitment of users that are representative of one or more persona groups.
- Using proven experience and UCD-driven methodologies, conduct user research activities (quantitative and qualitative).
- Collaborate with others on the project team to ensure user needs are reflected in user journey maps.
- Conduct usability testing through defined, iterative stages of the project.
- Ensure an evidence-led approach is followed throughout, adhering to legal and ethical user research principles and governance.
- Document findings for a range of internal and external stakeholders.
- Apply service design principles to ensure end-to-end user journeys are cohesive across all touchpoints (digital and non-digital).
- Map and analyse as-is and to-be service journeys, identifying pain points, gaps, and opportunities for improvement across the whole service ecosystem.
- Contribute to the creation and maintenance of service blueprints, aligning front-stage user interactions with back-stage processes and systems.
- Work collaboratively with product, policy, operations, and delivery teams to ensure services are holistic, inclusive, and user-centred.
- Identify and support improvements to service processes, workflows, and interactions that impact user experience.
- Facilitate or support service design workshops and co-design sessions with stakeholders and users.
- Ensure that user research insights inform service design decisions, service standards, and continuous improvement initiatives.
- Support the definition of service design measures of success, including user satisfaction, accessibility, and service performance.
- Consider accessibility, inclusion, and equity in the design of end-to-end services.
- Champion a whole-service perspective, ensuring alignment between user needs, organisational goals, and operational feasibility.
If you would like to hear more about this opportunity please get in touch.
User Researcher with Service Design in Livingston employer: Venesky Brown
Venesky-Brown is an exceptional employer, offering a collaborative and inclusive work culture that prioritises user-centred design in the heart of Edinburgh. With a focus on professional growth, employees are encouraged to engage in meaningful projects that directly impact public services, while enjoying flexible working arrangements and competitive rates. Join a multidisciplinary team where your insights will shape the future of service delivery, ensuring a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher with Service Design in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with online communities. The more people you know, the better your chances of landing that User Researcher gig.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and service design work. Use real examples to demonstrate how you've tackled pain points and improved user experiences.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research and service design. Be ready to discuss your methodologies and how you’ve collaborated with multidisciplinary teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by hiring managers who are looking for talent just like yours.
We think you need these skills to ace User Researcher with Service Design in Livingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research and service design. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Research Skills:When detailing your past experiences, focus on your ability to conduct both qualitative and quantitative research. We love seeing examples of how you've gathered insights and presented findings to stakeholders.
Be the Voice of the User:Emphasise your understanding of user-centred design principles. We’re looking for someone who can advocate for users and demonstrate how their needs have shaped your previous projects.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Venesky Brown
✨Know Your User Research Methods
Make sure you brush up on both qualitative and quantitative research methods before the interview. Be ready to discuss how you've applied these methods in past projects, as this role heavily relies on understanding user needs and pain points.
✨Showcase Your Collaboration Skills
This position requires working closely with a multidisciplinary team. Prepare examples of how you've successfully collaborated with UX designers, developers, and other stakeholders in previous roles. Highlight your ability to communicate findings effectively to different audiences.
✨Be the Voice of the User
Demonstrate your passion for user-centred design by sharing specific instances where you've advocated for user needs in your work. Discuss how you’ve created personas or conducted usability testing to ensure that user insights drive design decisions.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to user experience and service design. Think through potential scenarios beforehand and be ready to explain your thought process and the steps you would take to address user needs and improve service journeys.
