At a Glance
- Tasks: Be the friendly face at the front desk, ensuring a top-notch customer experience.
- Company: Join a public sector organisation in vibrant Edinburgh, dedicated to leisure and accommodation services.
- Benefits: Earn £14.32/hour with flexible hours and a supportive work environment.
- Other info: Work Monday to Friday with occasional weekends; great for students seeking part-time work.
- Why this job: Perfect for those who love fitness and customer interaction in a dynamic setting.
- Qualifications: Must have First Aid certification and strong communication skills; fitness knowledge is a plus.
Job Description
Responsibilities:
- Be the first point of contact for all areas of the leisure and accommodation operation at the front desk vie face to face, telephone, e-mails, and text.
- Interact, and communicate effectively, with customers, residents, personal trainers, class instructors and staff at all levels.
- Deliver a high level of customer service at all times to ensure a consistently exceptional customer experience.
- Manage and seek feedback from all areas of the operation to ensure satisfaction levels of customers are maintained.
- Arrange tours of Accommodation, Gym and Spa areas with prospective customers/clients.
- Ensure all Normal operating procedures, policies and emergency procedures are adhere too by customers and guests
- Provide lifeguard cover to the pool and wet side area.
- Maintain defined front of house standards, ensuring all leaflets are fully stocked, displays clearly laid pout and counters are clean and free from clutter as required.
- Carry out direct marketing a sales activities for promotion of services and facilities. Examples would be direct calls, off site promotional activity, marketing activity at events
- Deliver a healthy and safe environment at all times. This will include First Aid cover, life guard cover, monitoring CCTV of pool area every five minutes, checking first aid equipment and knowledge of defibrillator equipment.
- Responsible for computer operated management/database systems (MRM) - till operation, cash handling, preparing change orders, filling in banking payment slips, digital payments systems (PDQ), direct debit procedures
- Responsible for collating and management of personal information - names, address's, financial details, medical records in line with data protection of club members, staff and student residents
- Liaison with other service providers within the club operation
- Responsibility for issuing and accepting deliveries, parcels and mail for residents, sub-contractors and the club reception
- Carrying out room inspections before, during and on completion of residents stay within accommodation
- Have a complete understanding of the Policies and procedures for the accommodation operation, including tenancy documents, medical records, debt management system
- Taking an active role in disciplinary procedures, investigations and hearings
- Regularly checking and reviewing information booklets to ensure they are up to date and relevant.
- Act as the fully trained first aider, pool lifeguard and fire warden
- Support and active involvement within the disciplinary process for accommodation residents
- Management of customer debt process - letters, payments, procedure
- Managing guest process for accommodation - filling in reservation sheet, payment forms and reconciliation of spreadsheets/reports to reflect takings.
- Taking booking for classes, inductions via telephone, face to face and e-mail.
- Where applicable qualifications are held, role will involve covering Gym inductions, Classes and membership programmes.
Essential Skills:
- Health and Fitness
- Standard level
- First Aid
- Delivering a premium customer service in a busy customer focused environment.
- Any Microsoft packages
- Customer focus and commercial awareness
- Strong communication, interpersonal skills.
- Ability to build relationships quickly
Desirable Skills:
- Student Disciplinary Procedures
- Fitness
- Intermediate food hygiene
- Pool Attendant
- Fitness
- Working within the fitness and leisure industry
- Membership/booking/POS systems
- MRM
- Reporting tools
Leisure and Accommodation Assistant in Edinburgh employer: Venesky Brown
Join a dynamic public sector organisation in Edinburgh as a Leisure and Accommodation Assistant, where you will be part of a supportive team dedicated to delivering exceptional customer service. Enjoy a structured work schedule with opportunities for professional growth, all while contributing to a vibrant community environment that prioritises health and safety. With competitive pay and a focus on employee development, this role offers a rewarding experience in the heart of Scotland's capital.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure and Accommodation Assistant in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Venesky Brown. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Venesky Brown
Don't be shy about reaching out to Venesky Brown directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure and Accommodation Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Venesky Brown and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Venesky Brown
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
