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- Tasks: Join us as an ICT Technician, providing essential IT support and troubleshooting.
- Company: Venesky-Brown is a public sector organisation based in Belfast, dedicated to effective IT services.
- Benefits: Earn GBP15.33/hour with a flexible 37.5-hour work week and potential for remote work.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making a real impact.
- Qualifications: A degree in ICT or equivalent experience in network support is required.
- Other info: Opportunity for mentoring and training junior staff, plus participation in exciting projects.
A public sector organisation in Belfast is currently looking to recruit an ICT Technician for an initial 3-6 month contract on a rate of GBP15.33/hour PAYE, working 37.5 hours per week. This role will be based in Belfast.
Responsibilities:
- In conjunction with the IT Manager and Assistant Director ICT, develop and implement the organisation's IT strategy and related policies to ensure the delivery of effective and efficient IT and Radio/Telephony Services.
- Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within the organisation.
- Undertake routine maintenance and fault analysis, diagnosis and resolution for the full range of IT and Telephony Services.
- Provide Primary Frontline support for all Hardware and Software used by the organisation's Control Rooms and associated services.
- Maintain and develop Active Directory and Email accounts across the organisation as directed by ICT Manager.
- Maintain and develop the AVAYA VOIP telephone System and all associated hardware as directed by ICT Manager.
- Support and maintain the organisation's Smartphone and Tablet systems, ensuring proper configuration and training for staff.
- Assist with the Installation, configuration and Management of various Network Hardware and Switches.
- Assist with the Installation, configuration and Management of the organisation's network Firewalls and Email and Internet Traffic Management systems.
- Respond appropriately to any Cybersecurity threats and deploy appropriate ICT Cyber measures as directed.
- Maintain and develop the organisation's Remote Access Solution, including the Citrix Web Portal and licensing, provisioning, configuration and issuing of SafeNet keyfobs.
- Provide frontline technical end user support for all IT Systems via the Help Desk Call Management System.
- Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the organisation.
- Provide maintenance and support of third-party IT hardware and software within the organisation.
- Undertake regular site visits for deployment, reconfiguration, maintenance and emergency repair of IT and Telephony equipment.
- Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications.
- Attend and actively participate in team meetings and work with the IT Manager to improve IT Systems and Services.
- Propose and implement changes to IT policies and procedures within own work area.
- Procure ICT consumables via eProc system and monitor stock control for IT Department.
- Participate in projects as directed by the IT Manager.
- Participate in an out-of-hours IT on call rota as required.
- Attend and actively participate in external or Inter-organisation meetings as directed by the IT Manager.
- Participate in the mentoring and training of more junior staff members.
Essential Skills:
- University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years' experience in the installation and support of network-based computer equipment, OR HND or recognised equivalent professional qualification with a minimum of 2 years' experience, OR a minimum of 4 years' experience.
- Working knowledge and experience of Microsoft desktop application software and Windows operating systems.
- Practical experience of administrating and supporting an IT Network, including troubleshooting and configuration of devices.
- Hold a current full driving licence and/or have access to transport to meet post requirements.
- Working knowledge and experience of Help Desk Management Systems.
- Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.
- Good interpersonal skills with the ability to communicate with users at all levels.
- Capable of interpreting complex technical data and providing detailed advice.
- Capable of working alone and as part of a team.
- Capable of planning and prioritising workload effectively.
If you would like to hear more about this opportunity please get in touch.
IT Technician employer: Venesky-Brown
Contact Detail:
Venesky-Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, AVAYA VOIP systems, and Help Desk Management Systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the IT sector, especially those who work in public sector organisations. Attend local tech meetups or online forums where you can connect with current employees or others in similar roles to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills and knowledge of network configurations. Practising common scenarios that may arise in the role can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of how you've effectively communicated complex technical information to non-technical users. This is crucial for the role, as you'll need to support a diverse range of staff members.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your background in ICT, particularly any experience with network-based computer equipment, Microsoft applications, and Help Desk Management Systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and essential skills listed in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Showcase Technical Skills: In your application, emphasise your technical skills, especially those related to troubleshooting, configuration of network devices, and experience with IT support. Mention any specific tools or systems you have worked with that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Venesky-Brown
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of network-based computer equipment, Microsoft desktop applications, and Windows operating systems. Be prepared to discuss your hands-on experience with troubleshooting and configuring devices like hubs, switches, and routers.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've diagnosed and resolved complex IT issues in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description effectively.
✨Communicate Clearly
Since the role requires good interpersonal skills, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone without a technical background, so clarity is key.
✨Demonstrate Team Spirit
The organisation values teamwork, so be prepared to discuss your experiences working collaboratively with others. Highlight any instances where you've mentored junior staff or participated in team projects to show that you're a team player.
