IT Data & Telecommunications Engineer

Venesky-Brown’s client, a public sector organisation in Norwich, is currently looking to recruit an IT Data & Telecommunications Engineer for an initial 3 month contract with potential to extend on a rate of £19.78/hour PAYE – working 37.5 hours per week. This role will be hybrid working.

Responsibilities:

• Support the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level.
• Investigate and diagnose complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolve such problems, co-operating with the Technical Support team to maintain overall network performance and availability.
• Use network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement.
• Use network management systems software to create ad-hoc network models and complex network statistical analysis for management review.
• Using the appropriate standard procedures and tools, carry out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video.
• Participate in the IT Service Desk to provide second- and third-line support to customer faults and requests communicating with third party suppliers where necessary.
• Manage the escalation of incidents appropriately, and as required, in order to deliver the highest possible level of customer service and operational performance of the IT systems and services.
• To increase technical expertise and knowledge in areas of technology supporting and leading the organisation’s strategy.
• Work as part of a shift pattern to ensure cover for Service Desk Operating Hours.
• Ensure that all requests for support are correctly and accurately logged, assigned and responded to according to Service Level Agreements, agreed standards and procedures.
• Ensure users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays.
• Promote, champion and drive the use of IT Infrastructure Library (ITIL) (BS15000, ISO20000) best practices across the IT Department. This will include the responsibility for owning and developing some of the ITIL processes.
• Assist in motivation to the team and really focus on driving up service levels.
• Adhere to, participate in and actively promote use of all IT Department ITIL processes and procedures.

Essential Skills:

• Educated to degree level in a computing, engineering or technical discipline.
• Cisco CCNA or equivalent.
• ITIL Foundation certification.
• Extensive experience of working in large network environments.
• Delivering standards and documentation.
• Managing own project deliverables.
• Experience of providing an out of hours support service to meet business needs.
• Abreast of current IT developments, standards and their applications.
• In depth knowledge of up-to-date Networking, Security and Telecoms systems and services.
• Excellent communications skills (both oral and written).
• Excellent Organisational / Project Management Skills.
• Demonstrate a thorough understanding of the need for outstanding customer service at all times.
• Ability to work to deadlines under pressure.
• Analytical approach with attention to detail.
• Effective team player.
• Logical, rational thinker.
• Problem solver.
• Effective role model, demonstrating the organisation’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence.

Desirable Skills:

• Driving License (adjustments can be made for candidates with a disability).
• Checkpoint CCSE.
• Mitel 3000 IM&T.
• Experience with the following products: Extreme (Enterasys) LAN and WLAN infrastructure, Network Access Control, Policy Manager and Pureview. Checkpoint Firewalls, Mitel 3300 IP Controllers, Nu-Point Messenger, MiVoice Border Gateway and SIP. Solarwinds NPM and NTA.

If you would like to hear more about this opportunity please get in touch.