At a Glance
- Tasks: Provide on-site support to users during device deployment and troubleshoot issues.
- Company: Public sector organisation in Glasgow with a focus on user support.
- Benefits: Competitive daily rate, hands-on experience, and opportunity to work in a dynamic environment.
- Other info: Great chance to learn and grow in a supportive team atmosphere.
- Why this job: Be the hero who helps users adapt to new tech and make a real difference.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.
Responsibilities:
- Provide visible, onsite support to end users immediately following device deployment activity.
- Assist users with first log on issues, profile initialisation, and basic device familiarisation.
- Support users in reconnecting to the corporate network and verifying access to core services and applications.
- Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
- Support orderly user flows during deployment days to minimise disruption to services and operations.
- Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
- Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
- Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
- Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
- Identify recurring or systemic issues emerging across multiple users or sites.
- Differentiating isolated, user specific issues from wider deployment or configuration problems.
- Provide structured feedback to logistics leads and programme management to support corrective action.
- Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
- Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
- Maintain awareness of site-specific constraints and adjust support focus accordingly.
- Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
- Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.
Essential Skills:
- Proven experience providing end‑user IT support in a live operational environment.
- Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
- Ability to remain calm and effective under pressure during high‑volume deployment activity.
- Strong observation and analytical skills to identify patterns and trends from multiple small issues.
- Ability to follow defined processes and escalation routes with discipline.
- Willingness to work on‑site across a range of locations.
Desirable Skills:
- Experience supporting large‑scale device rollouts or technology change programmes.
- Knowledge of corporate desktop and laptop environments.
- Familiarity with structured IT support or service management processes.
If you would like to hear more about this opportunity please get in touch.
Information Technology Support Engineer employer: Venesky Brown
Venesky-Brown Recruitment is an excellent employer for Steel Fixers, offering stable, long-term opportunities at the dynamic Glasgow Airport. With a strong focus on employee growth through tailored Career Development Programmes and a collaborative work culture alongside Tier 1 clients, you will find meaningful and rewarding employment in a supportive environment that values your skills and experience.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with their audience. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Since this role involves providing IT support, brush up on common troubleshooting techniques and be prepared to explain them clearly. We want to see how you can help users feel at ease during device deployments.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what the hiring managers are really looking for, which could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity and keen to join the team.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Information Technology Support Engineer. Highlight your experience in providing end-user IT support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've provided calm, professional support during tech deployments. We love seeing your personality come through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve triaged user issues or identified patterns in recurring problems. We’re looking for someone who can think on their feet and help us improve our processes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Venesky Brown
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to end-user IT support. Be ready to discuss your experience with device deployments and how you've handled first log-on issues or network reconnections in the past.
✨Showcase Your Customer Service Skills
This role is all about helping users feel comfortable during transitions. Prepare examples of how you've provided calm, professional reassurance to users in previous roles, especially during high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you've triaged user issues before. Think of specific instances where you identified whether a problem could be resolved quickly or needed escalation, and how you communicated that effectively.
✨Understand the Importance of Feedback
Highlight your experience in providing structured feedback to improve processes. Discuss how you've contributed to avoiding repeat failures in past deployments and how you can bring that insight to this role.
