At a Glance
- Tasks: Support customers with payments, reports, and service requests while using in-house systems.
- Company: Public sector organisation in Alness with a commitment to community service.
- Benefits: Competitive pay of £14.68/hour and a supportive work environment.
- Other info: 12-week contract with opportunities for professional growth.
- Why this job: Make a difference by helping diverse customers and enhancing their experience.
- Qualifications: Strong communication skills and ability to handle sensitive information.
The predicted salary is between 30000 - 30000 € per year.
Contract length: 12 weeks
Pay rate: £14.68/hour (PAYE)
Location: Alness
Responsibilities:
- Supporting customers to Pay, Report and Request services.
- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.
- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.
- Guaranteeing compliance with data security and information management laws.
- Maintaining a consistent and professional approach to sensitive/confidential issues.
- Assisting a diverse customer base, including vulnerable customers with complex needs.
- Assessing and referring immediate risk to the appropriate service or agency.
- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.
- Liaising within departments, 3rd party organisations and members in a professional manner.
- Will be required to have a focused approach and work towards operational targets.
- Must collaborate with the wider organisation to seek best practice and enhance customer outcomes.
Customer Service Assistant in Highland employer: Venesky Brown
Venesky-Brown offers a supportive and inclusive work environment in Alness, where as a Customer Service Assistant, you will play a vital role in enhancing the lives of our diverse customer base. With a commitment to employee growth, we provide ongoing training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the community. Join us for a rewarding experience that values collaboration, professionalism, and a dedication to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Highland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft 365 and any CRM systems mentioned in the job description. Being able to talk confidently about your experience with these tools can really set you apart.
✨Tip Number 4
Apply through our website! We make it super easy to find roles that suit you. Plus, it shows you're serious about joining our team. Don't miss out on the chance to land that Customer Service Assistant gig!
We think you need these skills to ace Customer Service Assistant in Highland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to see how you can support our customers effectively!
Showcase Your Communication Skills:As a Customer Service Assistant, clear communication is key. Use your written application to demonstrate your ability to convey information professionally and concisely. Remember, we value a friendly tone too!
Highlight Relevant Experience:If you've worked with diverse customer bases or have experience in handling sensitive issues, make sure to mention it! We love seeing how you’ve tackled challenges in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Venesky Brown
✨Know Your Stuff
Make sure you’re familiar with the responsibilities listed in the job description. Brush up on how to support customers effectively, especially when it comes to using in-house systems and Microsoft 365. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Show Empathy and Understanding
As a Customer Service Assistant, you'll be dealing with a diverse customer base, including vulnerable individuals. Prepare examples of how you've handled sensitive situations in the past. This will demonstrate your ability to maintain professionalism while being compassionate.
✨Stay Updated on Policies
Since the role involves keeping up with changing policies and procedures, it’s a good idea to research any recent changes in customer service regulations or data security laws. Bring this knowledge into the interview to show that you’re proactive and informed.
✨Practice Your Communication Skills
You’ll need to liaise with various departments and third-party organisations, so practice clear and concise communication. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can articulate your thoughts well under pressure.
