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- Tasks: Handle inbound calls and emails, assist customers, and maintain records in our CRM.
- Company: Join The SQA, a reputable organisation based in Dalkeith, focused on quality assurance.
- Benefits: Earn £13.52/hour with flexible shift patterns and ongoing training opportunities.
- Why this job: Great chance to develop customer service skills in a supportive team environment.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
- Other info: This is a 3-month contract role, perfect for students seeking practical experience.
Contract length: 3 month contract
Pay rate: £13.52/hour PAYE
Location: Dalkeith
Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm)
Venesky-Brown’s client, The SQA in Dalkeith, is currently looking to recruit a Helpdesk Administrator - Operations for an initial 3 month contract on a rate of £13.52/hour PAYE. This role will be office based.
Responsibilities:
- Manage large amounts of inbound calls and emails in a timely manner.
- Identify customer’s needs, clarify information.
- Record all conversations in our CRM system in a comprehensive way.
- Build good working relationships in order to engage with customers and colleagues effectively.
- Frequently attend ongoing training and briefs to improve knowledge and performance levels.
- Focus on meeting Service Level Agreement targets and timescales.
Essential Skills:
- Previous experience in a contact centre/customer services/support role.
- Proven ability to deal with all enquiries and work as a productive member of the team.
- Strong phone and verbal communication skills along with active listening.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Good working knowledge of Microsoft Office.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.
If you would like to hear more about this opportunity please get in touch.
Helpdesk Administrator - Operations employer: Venesky-Brown
Contact Detail:
Venesky-Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator - Operations
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially CRM systems and Microsoft Office. Being able to demonstrate your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare for common helpdesk scenarios by practising how you would handle various customer inquiries. This will not only boost your confidence but also show the interviewer that you are proactive and ready to tackle challenges head-on.
✨Tip Number 3
Research the company, The SQA, and understand their values and mission. Tailoring your responses to align with their goals during the interview can demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Network with current or former employees of The SQA if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Helpdesk Administrator - Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centre roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to manage calls and emails effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and essential skills mentioned in the job description. Use specific examples from your past experiences to illustrate how you meet these requirements.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and CRM systems, mention any relevant software experience you have. If you've used similar tools in previous jobs, be sure to include that information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Venesky-Brown
✨Showcase Your Customer Service Skills
Since the role requires strong customer service abilities, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or improved their experience.
✨Demonstrate Effective Communication
As a Helpdesk Administrator, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show your engagement.
✨Familiarise Yourself with CRM Systems
The job involves recording conversations in a CRM system. If you have experience with any CRM software, mention it. If not, do some research on common systems used in helpdesk roles to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing high call volumes. Think of relevant scenarios from your past experiences and how you navigated them successfully.
