At a Glance
- Tasks: Support IT operations and resolve tech issues in a dynamic environment.
- Company: Public sector organisation with a focus on community service.
- Benefits: Competitive daily rate, hands-on experience, and potential for contract extension.
- Other info: Collaborative team atmosphere with opportunities for skill development.
- Why this job: Gain valuable IT support experience while making a difference in your community.
- Qualifications: Relevant HNC or equivalent experience in IT support.
The predicted salary is between 36000 - 44000 £ per year.
Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit an IT Analyst for an initial 8 week contract on a rate of £200/day (Inside IR35). This role will be based onsite in Haddington.
Responsibilities:
- Work on BAU (Business As Usual) incidents and requests within our ticketing system to clear off current backlog.
- Work hand in hand with Senior IT Analyst (EUP) and IT Technician (EUP) to carry out hardware refresh duties.
- Provide Level 1 and 2 support for calls relating to the Corporate End User Estate.
- Assist with the work of IT colleagues running the IT Service Desk.
- Monitor systems for critical and important patch notices, and escalate to senior members of EUP.
- Complete tasks passed on from senior members of EUP to aid in planned works.
- Update Microsoft Endpoint Manager & Intune managed applications if required.
- Aid in fit-out of End User Equipment during office refurbishment.
Essential Skills:
- Relevant HNC and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Experience of providing IT Support directly to customers.
- Experience of using appropriate tools to provide IT support.
- Experience of using Config Manager for building endpoints.
Desirable Skills:
- Experience of working in an ITIL based IT environment.
- Experience of working on an IT Service Desk.
- Experience of providing Enterprise wide IT support in a large organisation.
- Good customer service skills and experience.
If you would like to hear more about this opportunity please get in touch.
IT Support Analyst in Haddington employer: Venesky Brown
Venesky-Brown is an exceptional employer, offering a dynamic work environment in the heart of London, where you can lead significant infrastructure projects that shape the future. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and professional advancement, all while fostering a collaborative culture that values innovation and stakeholder engagement. Join us to be part of a major UK Infrastructure Programme, where your expertise will directly contribute to impactful change in a thriving city.
