At a Glance
- Tasks: Manage and respond to FOI requests, ensuring transparency and compliance.
- Company: Public sector organisation in Haddington with a commitment to accountability.
- Benefits: Competitive rate of £250/day, remote work flexibility, and potential contract extension.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in public transparency while developing your skills.
- Qualifications: HND or SVQ Level 4 in Business Administration or relevant experience required.
The predicted salary is between 50000 - 60000 £ per year.
Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit a Customer Feedback and FOI Officer for an initial 6 month contract with option to extend on a rate of £250/Day inside IR35. This role can be worked remotely, with the first day in the Haddington Office.
You will manage and respond to Environmental Information and Freedom of Information (FOI) requests, ensuring compliance with relevant legislation and supporting transparency and accountability across the organisation.
Responsibilities:- Manage and respond to information requests in line with statutory deadlines.
- Locate, retrieve and collate relevant data in response to requests, in cooperation with relevant staff.
- Ensure compliance with the Freedom of Information (Scotland) Act 2002, Environmental Information (Scotland) Regulations 2004 and related legislation.
- Liaise with internal departments to gather information and provide clear, accurate responses.
- Maintain records of information requests and produce reports for monitoring and performance purposes.
- Provide advice and guidance to staff on FOI/EIR processes and best practice.
- Provide service areas with guidance and support on whether information, held by the organisation, can be disclosed by interpreting exemption criteria together with evidence provided by service areas.
- Compose legally compliant responses to FOI/EIR requests.
- Support wider Information Governance activities, including data protection and records management where required.
- Carry out other duties as required.
- Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Strong understanding of Environmental Information and FOI legislation in Scotland and related regulatory frameworks.
- Excellent organizational skills with the ability to manage multiple requests and deadlines.
- Strong communication skills, both written and verbal, with attention to detail.
- Ability to work collaboratively across teams and build effective relationships.
- Experience of handling information requests through FOI(S) Act 2002, Environmental Information (Scotland) Regulations 2004.
- Experience of applying legislation and making assessments on whether information can be released.
- Experience of investigating and forming quality responses.
- Ability to produce written responses, which are well structured, accurate and of a high standard.
- Excellent IT skills – including use of Microsoft, CRM, back-office systems.
- Excellent organizational skills and ability to multi-task.
- Ability to communicate and work closely with a diverse range of stakeholders including the public, press, and Council staff.
- Ability to work on own initiative.
- Ability to prioritise work and work to targets and deadlines.
- Customer focused.
- Ability to deal with confidential information with tact and diplomacy.
Customer Feedback and FOI Officer in Haddington employer: Venesky Brown
Venesky-Brown is an exceptional employer, offering a supportive work culture that prioritises transparency and accountability within the public sector. Located in Haddington, employees benefit from flexible remote working options, competitive daily rates, and opportunities for professional growth through engagement with diverse stakeholders. Join us to make a meaningful impact while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Feedback and FOI Officer in Haddington
✨Tip Number 1
Get to know the organisation! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to FOI and environmental legislation. We recommend using the STAR method to structure your answers – it helps you stay clear and concise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Feedback and FOI Officer in Haddington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Feedback and FOI Officer role. Highlight your experience with FOI legislation and your organisational skills, as these are key for this position.
Showcase Your Communication Skills:Since strong communication is essential, use clear and concise language in your application. Provide examples of how you've effectively communicated complex information in the past.
Demonstrate Your Understanding of Legislation:We want to see that you have a solid grasp of the Freedom of Information (Scotland) Act and Environmental Information Regulations. Mention any relevant experience or training that showcases your knowledge in this area.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Venesky Brown
✨Know Your Legislation
Make sure you brush up on the Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004. Being able to discuss these laws confidently will show that you understand the core responsibilities of the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple requests or deadlines in the past. Use specific situations where your organisational skills made a difference, as this will demonstrate your ability to handle the demands of the job.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various stakeholders, being able to communicate effectively will be key. Consider doing mock interviews with friends to refine your responses.
✨Demonstrate Customer Focus
Think of instances where you've gone above and beyond for customers or clients. Highlighting your customer-focused approach will resonate well, especially since the role involves responding to public inquiries and ensuring transparency.
