At a Glance
- Tasks: Conduct user research and collaborate on service design to enhance user experiences.
- Company: Public sector organisation in Edinburgh focused on user-centred design.
- Benefits: Competitive daily rate, flexible work arrangements, and a chance to make a difference.
- Other info: Opportunity for contract extension and impactful work in a collaborative environment.
- Why this job: Be the voice of users and shape services that truly meet their needs.
- Qualifications: Experience in user research and service design methodologies.
The predicted salary is between 50000 - 50000 £ per year.
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a User Researcher with Service Design for an initial 12 month contract with option to extend on a rate of £500/day (Outside IR35). This role will be based in Edinburgh, however, attendance at the project site will only be required on an as-needed basis.
Responsibilities:
- Establish and collaborate with targeted user groups to gather information about their current experience, pain points and specific requirements.
- Conduct focus groups and user research interviews; assist with usability testing; document findings and recommendations.
- Understand qualitative and quantitative research methods.
- Awareness of costs and budgets.
- Confident in presenting findings and recommendations from user research to business users.
- Work closely within a multidisciplinary team, including UX colleagues, UI developers and programmers.
- Have an awareness of current technology / user-centred trends.
- Ensure all work and research comply with the law and equal opportunities policies.
- Be the Voice of the User for the project.
- Assist with identification and creation of personas, drawing on existing and new ethnographic / demographic data and research.
- Assist with the sourcing and recruitment of users that are representative of one or more persona groups.
- Using proven experience and UCD-driven methodologies, conduct user research activities (quantitative and qualitative).
- Collaborate with others on the project team to ensure user needs are reflected in user journey maps.
- Conduct usability testing through defined, iterative stages of the project.
- Ensure an evidence-led approach is followed throughout, adhering to legal and ethical user research principles and governance.
- Document findings for a range of internal and external stakeholders.
- Apply service design principles to ensure end-to-end user journeys are cohesive across all touchpoints (digital and non-digital).
- Map and analyse as-is and to-be service journeys, identifying pain points, gaps, and opportunities for improvement across the whole service ecosystem.
- Contribute to the creation and maintenance of service blueprints, aligning front-stage user interactions with back-stage processes and systems.
- Work collaboratively with product, policy, operations, and delivery teams to ensure services are holistic, inclusive, and user-centred.
- Identify and support improvements to service processes, workflows, and interactions that impact user experience.
- Facilitate or support service design workshops and co-design sessions with stakeholders and users.
- Ensure that user research insights inform service design decisions, service standards, and continuous improvement initiatives.
- Support the definition of service design measures of success, including user satisfaction, accessibility, and service performance.
- Consider accessibility, inclusion, and equity in the design of end-to-end services.
- Champion a whole-service perspective, ensuring alignment between user needs, organisational goals, and operational feasibility.
If you would like to hear more about this opportunity please get in touch.
User Researcher with Service Design in Edinburgh employer: Venesky Brown
Venesky-Brown is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh that fosters collaboration and innovation. With a strong commitment to user-centred design, employees have the opportunity to engage in meaningful projects that directly impact public services while enjoying flexible working arrangements. The organisation prioritises professional growth, providing access to training and development resources, ensuring that team members can thrive in their careers while making a positive difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher with Service Design in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user research and service design. Use role-playing with friends or mentors to build confidence and refine your responses.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your user research projects, methodologies, and outcomes. This visual representation of your skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace User Researcher with Service Design in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research and service design. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Research Skills:When detailing your past experiences, focus on your ability to conduct both qualitative and quantitative research. We love seeing examples of how you've gathered user insights and turned them into actionable recommendations.
Be the Voice of the User:Emphasise your understanding of user-centred design principles. We’re looking for someone who can advocate for users throughout the project, so share any relevant experiences where you’ve successfully represented user needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Venesky Brown
✨Know Your User Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, as well as your understanding of user-centred design principles. This will show that you’re not just familiar with the theory but can also put it into practice.
✨Prepare for Collaborative Scenarios
Since this role involves working closely with multidisciplinary teams, think of examples where you've successfully collaborated with UX colleagues, developers, or other stakeholders. Be prepared to share how you’ve facilitated workshops or co-design sessions, as this will highlight your teamwork skills.
✨Showcase Your Presentation Skills
You’ll need to present findings and recommendations confidently, so practice articulating your insights clearly. Consider preparing a brief presentation or summary of a past project where you documented findings and made recommendations based on user research. This will demonstrate your ability to communicate effectively with business users.
✨Understand the Bigger Picture
Familiarise yourself with service design principles and how they relate to user journeys. Be ready to discuss how you would map and analyse service journeys, identify pain points, and suggest improvements. Showing that you can think holistically about user experience will set you apart from other candidates.
