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- Tasks: Provide operational support and maintenance for server-based systems in a hybrid role.
- Company: Join a public sector organisation committed to innovation and community service.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by supporting vital IT infrastructure in a dynamic environment.
- Qualifications: Degree in Computer Science or equivalent experience; expertise in relevant technologies required.
- Other info: Opportunity for career advancement and skill development in a supportive team.
The predicted salary is between 40000 - 50000 £ per year.
Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit an IT Infrastructure Analyst until the end of May 2026 on a rate of £200/day (Inside IR35). This role will be hybrid working with 2 days per week onsite in Dundee.
- Provide operational support, maintenance and upgrades for the organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance.
- Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required.
- Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes.
- Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/administering PowerShell scripts.
- Maintain the operational effectiveness of the IT infrastructure by identifying issues, highlighting risks, and proposing opportunities for improvement.
- Work closely with the Enterprise Applications and IT Service Delivery teams to support the smooth transition of new or changed services into the production environment.
- Apply and maintain information security controls as required by policy and procedures, ensuring compliance with relevant legislative requirements (including licensing, data protection and copyright).
- Carry out any other duties as prescribed by the Chief Digital Officer, temporarily or on a continuing basis, as may reasonably be required and commensurate with your grade.
Qualifications:
- Educated to degree level in Computer Science (or a related discipline) and/or able to demonstrate equivalent relevant experience.
- Demonstrable expertise in technologies relevant to the role (including Windows Server, VMware, Active Directory and Microsoft 365).
- Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance.
- Knowledge of systems management/monitoring tools.
- Experience of working with an ITIL-based service management system, resolving incidents and requests.
- Understanding of data security best practice and UK GDPR.
- Postgraduate or professional qualification in a relevant discipline.
- ITIL certification.
- Working knowledge of enterprise Linux.
- Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture.
Service Desk Analyst, Helpdesk Analyst, 1st Line Support - Remote in Dundee employer: Venesky Brown
Contact Detail:
Venesky Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, Helpdesk Analyst, 1st Line Support - Remote in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about Microsoft 365, Active Directory, and all that good stuff. Practice common interview questions related to incident resolution and performance monitoring.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that fit your skills and interests. Tailor your approach to each company to show you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Reiterate your enthusiasm for the role and mention something specific from the interview to show you were engaged.
We think you need these skills to ace Service Desk Analyst, Helpdesk Analyst, 1st Line Support - Remote in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Analyst. Highlight your experience with Microsoft 365, event monitoring, and incident resolution. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have with ITIL-based service management systems and log analysis. We’re keen on candidates who can demonstrate their expertise in these areas.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Venesky Brown
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, VMware, Active Directory, and Microsoft 365. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or managed requests in an ITIL-based service management system. Highlight your approach to identifying root causes and implementing fixes, as this will showcase your analytical skills and customer-focused mindset.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate technical information clearly to non-technical users. Practice explaining complex concepts in simple terms, and be ready to demonstrate how you would handle difficult conversations or manage user expectations during incidents.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life situations. Think about how you would approach event monitoring, log analysis, or proactive maintenance. Having a structured thought process will help you impress the interviewers with your practical knowledge.