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- Tasks: Assist clients with information, process applications, and manage stakeholder data.
- Company: Join a public sector organisation in Glasgow dedicated to community service.
- Benefits: Earn £13.81/hour PAYE with a 35-hour work week, Monday to Friday.
- Why this job: Gain valuable experience in a supportive team while making a positive impact.
- Qualifications: Must have a basic disclosure Scotland certificate or be willing to apply.
- Other info: Roles available until end August with potential for extension.
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit Disclosure Administrators until end August with a possible extension. Rate of pay £13.81/hour PAYE. These roles will be based onsite. The working hours are 35 hours per week working Monday – Friday. Candidates must have a basic disclosure Scotland certificate dated within last 3 months or be willing to apply.
Responsibilities:
- Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online.
- Process applications for stakeholders.
- Inbox monitoring and management.
- Maintain correct and up-to-date stakeholder information.
- Quickly determine customer needs – working with stakeholders to understand and identify needs.
- Handle sensitive and personal information in line with data protection and confidentiality rules.
- Process and complete customer applications ensuring accuracy of data entry.
- Work as part of a team to resolve or escalate customer queries and complaints.
- Support your Team Leader and other team members in carrying out daily work activities and when new projects arise.
- Access criminal history databases and interrogate as appropriate in line with current legislation.
- Liaise with external stakeholders confirming relevant application information.
- Support all peer groups taking part in Continuous Improvement activities.
If you would like to hear more about these opportunities, please get in touch.
Contact Detail:
Venesky Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disclosure Administrator
✨Tip Number 1
Familiarise yourself with the Disclosure Scotland process and the types of disclosures available. Understanding the nuances of this system will help you communicate effectively with clients and stakeholders, showcasing your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a warm and friendly approach when dealing with clients. Practising active listening and clear communication can set you apart from other candidates.
✨Tip Number 3
Since you'll be handling sensitive information, it's crucial to demonstrate your understanding of data protection and confidentiality rules. Be prepared to discuss how you would ensure compliance in your previous roles or hypothetical scenarios.
✨Tip Number 4
Show your willingness to work as part of a team by highlighting any collaborative projects you've been involved in. Emphasising your ability to support team members and contribute to continuous improvement will resonate well with potential employers.
We think you need these skills to ace Disclosure Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Disclosure Administrator. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled sensitive information, customer service, or data entry. Use specific examples to demonstrate your ability to meet the job's demands.
Showcase Communication Skills: Since the role involves providing information to clients via various channels, make sure to showcase your communication skills in your application. Mention any experience you have in customer-facing roles or situations where you effectively communicated complex information.
Prepare for Data Protection Questions: Given the importance of handling sensitive information, be prepared to discuss your understanding of data protection and confidentiality rules in your application. This could set you apart from other candidates.
How to prepare for a job interview at Venesky Brown
✨Show Your Communication Skills
As a Disclosure Administrator, you'll need to provide accurate information in a friendly manner. During the interview, demonstrate your communication skills by speaking clearly and confidently, and be prepared to discuss how you've effectively communicated with clients or stakeholders in the past.
✨Understand Data Protection
Since you'll be handling sensitive information, it's crucial to show your understanding of data protection and confidentiality rules. Brush up on relevant legislation and be ready to discuss how you would ensure compliance in your role.
✨Demonstrate Teamwork
This role requires working as part of a team to resolve queries and support colleagues. Be prepared to share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to support team members and contribute to group goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you've had to quickly determine customer needs or handle complaints, and be ready to explain your thought process and actions taken.