At a Glance
- Tasks: Provide first and second-line IT support, troubleshoot issues, and manage device logistics.
- Company: Join a public sector organisation in Glasgow dedicated to enhancing IT services.
- Benefits: Enjoy a competitive rate of £200, with opportunities for personal development and teamwork.
- Why this job: Be part of a supportive team, improve IT processes, and make a real impact on users' experiences.
- Qualifications: Experience in IT support, knowledge of Windows 11, and strong problem-solving skills required.
- Other info: This role is onsite in Glasgow until July 2025, perfect for tech-savvy students!
The predicted salary is between 30000 - 42000 £ per year.
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit Desktop Support Administrators (Windows 11) until the 31st of July 2025 on a rate of £200 (outside IR35). These roles will be based onsite in Glasgow.
Responsibilities:
- To provide first and second-line software and hardware support by investigating and providing technical solutions to a broad range of technical IT incidents and requests raised across the organisation or escalate where necessary. This includes providing in-depth technical support for their use of IT and AV facilities, both remotely and on-site, using the Ivanti Helpdesk ticketing system.
- Installation, configuration, and support of PC Lab’s, end user devices and associated peripherals: laptops, desktops, tablets and mobile devices running a range of operating systems (Windows, Linux, and Apple MacOS).
- Manage logistics for device repairs, including liaising with external vendors, engineers, and contractors. Additionally, where appropriate, monitor consumables stock levels and make purchases within a defined budget as required.
- Maintain and update the asset inventory and documentation of computer users, IT equipment, system configurations and software licenses in various databases, ensuring compliance with university guidelines.
- Regularly review and update documentation, standard procedures, and guidance in conjunction with senior staff.
- Provide advice and guidance to users on IT policies and procedures.
- Contribute to a strong, mutually supportive Service Delivery Team by sharing tasks, knowledge, and ideas to contribute to a process improvement culture.
- Any other reasonable duties and projects which may from time to time be required by the Line Manager or Head of IT.
Essential Skills:
- Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
- Experience of upgrading from Windows 10 to Windows 11.
- Detailed Technical knowledge and experience of end user computing components, specifications, and standards.
- Working knowledge and practical experience of operating systems and software used in the University, within a networked environment, such as Microsoft Windows, MacOS, Linux, Office365 and other main applications.
- Knowledge of Apple operating systems and mobile devices.
- Proven customer service, interpersonal and communication skills.
- Well-developed analytical and problem-solving capability, including high degree of accuracy and attention to detail.
- Ability to work independently, as well as part of an IT Team, using initiative and judgement to resolve problems independently.
- Ability to work logically and methodically when investigating IT issues, and suitably recording steps being carried out for subsequent reporting.
- Experience with a range of desktop operating systems e.g. Windows, MacOS, Linux.
- Experience of understanding and interpreting the technical requirements of service users and implementing appropriate methods of achieving their needs.
- Experience providing IT support in a complex IT environment supporting users from multiple disciplines.
- Experience of using a ticketing helpdesk system to manage incoming jobs and recording actions.
Desirable Skills:
- Experience of configuring mobile devices in a network environment.
If you would like to hear more about this opportunity please get in touch.
Desktop Support Technician employer: Venesky Brown
Contact Detail:
Venesky Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the Ivanti Helpdesk ticketing system, as it's crucial for managing support requests. If you can demonstrate prior experience with similar systems, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of Windows 11, especially the upgrade process from Windows 10. Being able to discuss specific challenges and solutions related to this transition will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with a variety of operating systems, particularly MacOS and Linux. This versatility is key in a role that requires supporting diverse user needs across different platforms.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've effectively communicated technical information to non-technical users. This will demonstrate your ability to provide excellent support in a complex IT environment.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in desktop support and familiarity with Windows 11. Use keywords from the job description to demonstrate that you meet the essential skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Share examples of how you've successfully provided IT support in previous roles.
Showcase Technical Skills: In your application, emphasise your technical knowledge of operating systems like Windows, MacOS, and Linux. Mention any experience with ticketing systems, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for a Desktop Support Technician.
How to prepare for a job interview at Venesky Brown
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11 and other operating systems like MacOS and Linux. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with the Ivanti Helpdesk System
Since the role involves using the Ivanti Helpdesk ticketing system, it’s a good idea to research how it works. If you have prior experience with similar systems, be ready to share that knowledge during the interview.
✨Emphasise Customer Service Skills
This position requires strong interpersonal skills. Prepare examples of how you've provided excellent customer service in previous roles, especially in IT support. This will show that you can effectively communicate and assist users with their technical needs.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your analytical and problem-solving skills. You might be asked to walk through how you would approach a specific IT issue. Think of a few scenarios from your past experiences where you successfully identified and resolved problems.