Desktop Support Technician

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit Desktop Support Administrators (Windows 11) until the 31st of July 2025 on a rate of £200 (outside IR35). These roles will be based onsite in Glasgow.

Responsibilities:

• To provide first and second-line software and hardware support by investigating and providing technical solutions to a broad range of technical IT incidents and requests raised across the organisation or escalate where necessary. This includes providing in-depth technical support for their use of IT and AV facilities, both remotely and on-site, using the Ivanti Helpdesk ticketing system.
• Installation, configuration, and support of PC Lab’s, end user devices and associated peripherals: laptops, desktops, tablets and mobile devices running a range of operating systems (Windows, Linux, and Apple MacOS).
• Manage logistics for device repairs, including liaising with external vendors, engineers, and contractors. Additionally, where appropriate, monitor consumables stock levels and make purchases within a defined budget as required.
• Maintain and update the asset inventory and documentation of computer users, IT equipment, system configurations and software licenses in various databases, ensuring compliance with university guidelines.
• Regularly review and update documentation, standard procedures, and guidance in conjunction with senior staff.
• Provide advice and guidance to users on IT policies and procedures.
• Contribute to a strong, mutually supportive Service Delivery Team by sharing tasks, knowledge, and ideas to contribute to a process improvement culture.
• Any other reasonable duties and projects which may from time to time be required by the Line Manager or Head of IT.

Essential Skills:

• Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
• Experience of upgrading from Windows 10 to Windows 11.
• Detailed Technical knowledge and experience of end user computing components, specifications, and standards.
• Working knowledge and practical experience of operating systems and software used in the University, within a networked environment, such as Microsoft Windows, MacOS, Linux, Office365 and other main applications.
• Knowledge of Apple operating systems and mobile devices.
• Proven customer service, interpersonal and communication skills.
• Well-developed analytical and problem-solving capability, including high degree of accuracy and attention to detail.
• Ability to work independently, as well as part of an IT Team, using initiative and judgement to resolve problems independently.
• Ability to work logically and methodically when investigating IT issues, and suitably recording steps being carried out for subsequent reporting.
• Experience with a range of desktop operating systems e.g. Windows, MacOS, Linux.
• Experience of understanding and interpreting the technical requirements of service users and implementing appropriate methods of achieving their needs.
• Experience providing IT support in a complex IT environment supporting users from multiple disciplines.
• Experience of using a ticketing helpdesk system to manage incoming jobs and recording actions.

Desirable Skills:

• Experience of configuring mobile devices in a network environment.

If you would like to hear more about this opportunity please get in touch.