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- Tasks: Supervise admin colleagues and ensure top-notch customer service.
- Company: Join a leading organisation dedicated to quality education services.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a difference in education while honing your administrative skills.
- Qualifications: Strong Excel skills and excellent communication abilities required.
- Other info: Dynamic office environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
To provide support to administrative colleagues within the team. To provide high level, quality customer service and administrative support to enable the delivery of SQA products and services. This includes generating and analysing reports to make data led decisions ensuring marking progress for components are on track to complete within agreed deadlines, and overseeing the reallocation of packets containing exam materials to appointees.
Responsibilities
- Supervise and coordinate the work of Agency administrative colleagues.
- Identify requirements and request resources to ensure that tasks are completed accurately and timeously and within SQA policies and procedures.
- Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate.
- Carry out filing of information to ensure it is stored accurately following relevant policies and procedures.
- Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following SQA guidelines while maintaining key stakeholder relationships.
- Carry out numerical calculations.
- Communicate with internal customers via email.
- Communicate with external customers via phone.
- Maintain a tidy work area and comply with all Health and Safety regulations.
Experience and Knowledge
- High degree working knowledge of Microsoft Excel.
- Good communication, interpersonal and organisational skills.
- Good attention to detail and accuracy.
- Be able to understand written and verbal communications.
- PC literate with proficient and accurate keyboard skills.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
Administrative Supervisor in Dalkeith employer: Venesky Brown
Contact Detail:
Venesky Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Supervisor in Dalkeith
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrative Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of reports or spreadsheets you've created in previous roles to demonstrate your proficiency in Microsoft Excel. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrative Supervisor in Dalkeith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Administrative Supervisor role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since providing high-level customer service is key, share specific examples of how you've excelled in this area. We love hearing about your experiences and how you’ve made a difference for customers in the past.
Be Detail-Oriented: Attention to detail is crucial for this role, so double-check your application for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Venesky Brown
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Excel and any other software mentioned in the job description. Be ready to discuss how you've used these tools in previous roles, especially in generating reports or managing data.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in providing high-quality customer service. Think about times when you resolved queries promptly and maintained strong relationships with stakeholders, as this will be key for the role.
✨Demonstrate Attention to Detail
During the interview, emphasise your ability to maintain accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in administrative tasks or data entry.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like tight deadlines or resource allocation. Prepare by thinking through potential scenarios and how you would apply SQA policies and procedures to ensure tasks are completed effectively.
