At a Glance
- Tasks: Manage and respond to FOI requests, ensuring transparency and compliance.
- Company: Public sector organisation in Haddington with a commitment to accountability.
- Benefits: Competitive rate of £250/day, remote work flexibility, and potential contract extension.
- Other info: Collaborative environment with opportunities to engage with diverse stakeholders.
- Why this job: Make a real difference in public transparency while developing your skills.
- Qualifications: HND or SVQ Level 4 in Business Administration or equivalent experience required.
The predicted salary is between 50000 - 60000 £ per year.
Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit a Customer Feedback and FOI Officer for an initial 6 month contract with option to extend on a rate of £250/Day inside IR35. This role can be worked remotely, with the first day in the Haddington Office.
You will manage and respond to Environmental Information and Freedom of Information (FOI) requests, ensuring compliance with relevant legislation and supporting transparency and accountability across the organisation.
Responsibilities:- Manage and respond to information requests in line with statutory deadlines.
- Locate, retrieve and collate relevant data in response to requests, in cooperation with relevant staff.
- Ensure compliance with the Freedom of Information (Scotland) Act 2002, Environmental Information (Scotland) Regulations 2004 and related legislation.
- Liaise with internal departments to gather information and provide clear, accurate responses.
- Maintain records of information requests and produce reports for monitoring and performance purposes.
- Provide advice and guidance to staff on FOI/EIR processes and best practice.
- Provide service areas with guidance and support on whether information, held by the organisation, can be disclosed by interpreting exemption criteria together with evidence provided by service areas.
- Compose legally compliant responses to FOI/EIR requests.
- Support wider Information Governance activities, including data protection and records management where required.
- Carry out other duties as required.
- Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Strong understanding of Environmental Information and FOI legislation in Scotland and related regulatory frameworks.
- Excellent organizational skills with the ability to manage multiple requests and deadlines.
- Strong communication skills, both written and verbal, with attention to detail.
- Ability to work collaboratively across teams and build effective relationships.
- Experience of handling information requests through FOI(S) Act 2002, Environmental Information (Scotland) Regulations 2004.
- Experience of applying legislation and making assessments on whether information can be released.
- Experience of investigating and forming quality responses.
- Ability to produce written responses, which are well structured, accurate and of a high standard.
- Excellent IT skills – including use of Microsoft, CRM, back-office systems.
- Excellent organizational skills and ability to multi-task.
- Ability to communicate and work closely with a diverse range of stakeholders including the public, press, and Council staff.
- Ability to work on own initiative.
- Ability to prioritise work and work to targets and deadlines.
- Customer focused.
- Ability to deal with confidential information with tact and diplomacy.
Customer Feedback and FOI Officer employer: Venesky Brown
As a public sector organisation based in Haddington, we pride ourselves on fostering a supportive and inclusive work culture that values transparency and accountability. Our employees benefit from flexible working arrangements, including remote work options, and have access to professional development opportunities that encourage growth and skill enhancement. Join us to make a meaningful impact while enjoying a collaborative environment that prioritises employee well-being and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Feedback and FOI Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your skills align with their mission, especially around FOI and environmental legislation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to managing information requests and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Feedback and FOI Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Feedback and FOI Officer role. Highlight your experience with FOI legislation and your organisational skills, as these are key for this position.
Showcase Your Communication Skills:Since strong communication is essential, use clear and concise language in your application. Provide examples of how you've effectively communicated complex information in the past.
Demonstrate Your Understanding of Legislation:Familiarise yourself with the Freedom of Information (Scotland) Act 2002 and Environmental Information Regulations. Mention any relevant experience you have in handling information requests to show you know your stuff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Venesky Brown
✨Know Your Legislation
Make sure you brush up on the Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004. Being able to discuss these laws confidently will show that you understand the core responsibilities of the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple requests or deadlines in the past. This role requires excellent organisational skills, so be ready to demonstrate your ability to juggle tasks effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the job involves liaising with various stakeholders and composing responses, strong communication skills are a must. Consider doing mock interviews to refine your delivery.
✨Be Customer-Focused
Think about how you can demonstrate your customer-focused approach during the interview. Share experiences where you've gone above and beyond to meet customer needs, as this will resonate well with the organisation's values.
