Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.
Responsibilities
- Provide visible, onsite support to end users immediately following device deployment activity.
- Assist users with first log on issues, profile initialisation, and basic device familiarisation.
- Support users in reconnecting to the corporate network and verifying access to core services and applications.
- Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
- Support orderly user flows during deployment days to minimise disruption to services and operations.
- Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
- Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
- Log and elevate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
- Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
- Identify recurring or systemic issues emerging across multiple users or sites.
- Differentiate isolated, user specific issues from wider deployment or configuration problems.
- Provide structured feedback to logistics leads and programme management to support corrective action.
- Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
- Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
- Maintain awareness of site-specific constraints and adjust support focus accordingly.
- Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
- Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.
Essential Skills
- Proven experience providing end‑user IT support in a live operational environment.
- Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
- Ability to remain calm and effective under pressure during high‑volume deployment activity.
- Strong observation and analytical skills to identify patterns and trends from multiple small issues.
- Ability to follow defined processes and escalation routes with discipline.
- Willingness to work on‑site across a range of locations.
Desirable Skills
- Experience supporting large‑scale device rollouts or technology change programmes.
- Knowledge of corporate desktop and laptop environments.
- Familiarity with structured IT support or service management processes.
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Information Technology Support Engineer in Cumbernauld employer: Venesky Brown
Venesky-Brown Recruitment is an excellent employer for Steel Fixers, offering stable, long-term opportunities at the dynamic Glasgow Airport. With a strong focus on employee growth through tailored Career Development Programmes and a collaborative work culture alongside Tier 1 clients, you will find meaningful and rewarding employment in a supportive environment that values your skills and experience.
