At a Glance
- Tasks: Lead contract management and vendor relations while driving service improvements.
- Company: Public sector organisation in Glasgow with a focus on innovation.
- Benefits: Competitive hourly rate, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team with a commitment to continuous improvement and compliance.
- Why this job: Make a real difference in public service while developing your management skills.
- Qualifications: Degree level education or extensive experience in IT or Procurement.
The predicted salary is between 28.68 - 28.68 £ per hour.
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Business Support Manager for as soon as possible for an initial 3 month contract on a rate of £28.68/hour PAYE. This role will be hybrid working.
Responsibilities:
- Provide expert knowledge of contractor and vendor management processes.
- Agree objectives with Head of Digital Governance and other relevant stakeholders, then plan and implement these objectives, monitoring progress to ensure that objectives are achieved.
- Line manager to the Business Support Administrator post.
- Monitor and manage all contracts to meet compliance objectives.
- Responsible for policy implementation, service and organisational development and training in relation to contract and business support management.
- Responsible for the financial management of all contracts to ensure financial and performance targets are met.
- Monitor the performance of suppliers in relation to key performance indicators and delivery of services and change.
- Proactively engage with IT management team to obtain regular feedback from users of the services, and work with suppliers on continual service improvement plans based on feedback and demand.
- Undertake performance benchmarking and work with all parties to identify and implement opportunities for improvement.
- Work closely with senior management to ensure that all the IT service management relationships required between suppliers of core systems and the organisation are clearly defined and allocated.
- Investigate and resolve complex issues/problems regarding breaches of security or confidentiality, particularly in relation to contract management and data protection.
- Manage and progress contract procurement and renewal, taking a strategic approach to ensure that procuring services takes best advantage of market capability, driving improvement in efficiency and obtaining best value for money.
- Review pricing against contract and ensure that costs incurred by the organisation reflect the service received during Service Review Meetings with suppliers.
- Maintain a register of all contracts and plan the review of contracts and supporting agreements in line with their renewal dates.
- Any other duties as required.
Essential Skills:
- Educated to Degree level or able to demonstrate extensive experience in an IT or Procurement related area.
- Completed or working towards completion of a relevant Post Graduate Degree.
- Further education/evidence of Continuous Professional Development in a relevant IT or Health service area, including study days/courses/post graduate qualification.
- ITIL trained at Practitioner Level and ability to demonstrate experience in service management best practices.
- Accomplished recognised accredited training within Information Governance.
- Significant experience with contract and vendor management.
- Experience working in a similar environment.
- Experience working in a management position.
- Ability to demonstrate prior knowledge of contract and vendor management.
- Excellent knowledge required of the Data Protection.
Business Support Manager employer: Venesky Brown
Venesky-Brown Recruitment is an excellent employer for Steel Fixers, offering stable, long-term opportunities at the dynamic Glasgow Airport. With a strong focus on employee growth through tailored Career Development Programmes and a collaborative work culture alongside Tier 1 clients, you will find meaningful and rewarding employment in a supportive environment that values your skills and experience.
We think you need these skills to ace Business Support Manager
Contract Management
Vendor Management
Financial Management
Performance Monitoring
ITIL Principles
Data Protection
Service Improvement
