At a Glance
- Tasks: Support customers with payments, reporting, and service requests while using in-house systems.
- Company: Public sector organisation committed to excellent customer service.
- Benefits: Competitive pay of £14.68/hour, flexible working options, and ongoing training.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping diverse customers and enhancing their experience.
- Qualifications: Experience in frontline customer service and proficiency in Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Assistant
Contract length: 12 weeks
Pay rate: £14.68/hour (PAYE)
Location: Alness
Venesky-Brown's client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE).
Responsibilities:
- Supporting customers to Pay, Report and Request services.
- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.
- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.
- Guaranteeing compliance with data security and information management laws.
- Maintaining a consistent and professional approach to sensitive/confidential issues.
- Assisting a diverse customer base, including vulnerable customers with complex needs.
- Assessing and referring immediate risk to the appropriate service or agency.
- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.
- Liaising within departments, 3rd party organisations and members in a professional manner.
- Will be required to have a focused approach and work towards operational targets.
- Must collaborate with the wider organisation to seek best practice and enhance customer outcomes.
- This will involve a pragmatic approach and the capacity to think about improving customer experience, whilst working in the constraints of Local Authority resource.
- Commitment to engage with ongoing training and development.
- Adherence with policies and procedures developed to protect credit, debit and cash card transactions and prevent the misuse of cardholders' personal information.
- To deliver customer service from the environment which best enables you to meet customer needs, participating as part of the team, whether this be hybrid or office working.
- Assist in the detection, prevention and reporting of fraud and misuse of council concessions, benefits and entitlements.
- Will be involved in the Administration and assessment of Blue Badge and Bus pass applications in accordance with the requirements of Transport Scotland's appropriate legislative framework.
- Access secure systems under social security regulations, using these for the intended purposes only and complying with acceptable usage of these systems.
- Must have an ability to remain politically neutral and democratic.
Essential Skills:
- Recent experience of delivering frontline Customer Service to the public.
- Experience with Office 365 programmes including Microsoft Outlook, Excel, Word, and Teams.
- Excellent written, verbal and interpersonal skills.
- Strong Customer Care competencies with an ability to demonstrate empathy and diplomacy.
- A proactive approach to problem solving.
- The ability to actively listen, understand and respond to customers' needs.
- To be a flexible and effective team member.
- Have the ability to be adaptable and embrace change.
If you would like to hear more about this opportunity please get in touch.
Frontline Customer Service Specialist - Public Sector in Alness employer: Venesky Brown
Venesky-Brown offers a supportive and dynamic work environment for Frontline Customer Service Specialists in Alness, where employees are encouraged to engage in ongoing training and development. With a commitment to serving a diverse customer base, the company fosters a culture of collaboration and flexibility, ensuring that team members can thrive while making a meaningful impact in the public sector. The competitive pay rate and focus on employee well-being make this an excellent opportunity for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Service Specialist - Public Sector in Alness
✨Tip Number 1
Get to know the company! Research their values and mission, especially since it's a public sector role. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially with vulnerable customers. Being able to demonstrate empathy and problem-solving skills will set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what the team is really like. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Frontline Customer Service Specialist - Public Sector in Alness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in frontline customer service. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft 365 and any relevant customer care competencies. We want to see how your skills align with our needs, so be specific!
Be Professional Yet Personable:While we appreciate a friendly tone, ensure your application maintains professionalism. Remember, you're applying for a role that involves sensitive issues, so strike the right balance.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Venesky Brown
✨Know Your Customer Service Basics
Brush up on your frontline customer service skills. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you demonstrated empathy and problem-solving abilities, as these are key in this role.
✨Familiarise Yourself with Relevant Systems
Since the job involves using Microsoft 365 and a Customer Relationship Management system, make sure you're comfortable with these tools. If you can, practice using them beforehand or at least be prepared to talk about your experience with similar systems.
✨Understand the Public Sector Landscape
Research the public sector organisation and its services. Knowing their policies and procedures will show that you're genuinely interested and committed to the role. It’ll also help you answer questions more effectively and demonstrate your understanding of the environment you'll be working in.
✨Show Your Flexibility and Team Spirit
This role requires adaptability and teamwork. Be prepared to share examples of how you've worked well in a team and adapted to changes in the workplace. Highlighting your ability to collaborate and maintain a positive attitude will set you apart from other candidates.
