At a Glance
- Tasks: Support customers with payments, reports, and service requests while using in-house systems.
- Company: Public sector organisation in Alness focused on customer service.
- Benefits: Competitive pay of £14.68/hour and ongoing training opportunities.
- Other info: Flexible working options and a commitment to professional development.
- Why this job: Make a difference by helping diverse customers and enhancing their experience.
- Qualifications: Experience in frontline customer service and proficiency in Office 365.
The predicted salary is between 30000 - 40000 € per year.
Contract length: 12 weeks
Pay rate: £14.68/hour (PAYE)
Location: Alness
Venesky-Brown's client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE).
Responsibilities:
- Supporting customers to Pay, Report and Request services.
- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.
- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.
- Guaranteeing compliance with data security and information management laws.
- Maintaining a consistent and professional approach to sensitive/confidential issues.
- Assisting a diverse customer base, including vulnerable customers with complex needs. Assessing and referring immediate risk to the appropriate service or agency.
- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.
- Liaising within departments, 3rd party organisations and members in a professional manner.
- Will be required to have a focused approach and work towards operational targets.
- Must collaborate with the wider organisation to seek best practice and enhance customer outcomes. This will involve a pragmatic approach and the capacity to think about improving customer experience, whilst working in the constraints of Local Authority resource.
- Commitment to engage with ongoing training and development.
- Adherence with policies and procedures developed to protect credit, debit and cash card transactions and prevent the misuse of cardholders' personal information.
- To deliver customer service from the environment which best enables you to meet customer needs, participating as part of the team, whether this be hybrid or office working.
- Assist in the detection, prevention and reporting of fraud and misuse of council concessions, benefits and entitlements.
- Will be involved in the Administration and assessment of Blue Badge and Bus pass applications in accordance with the requirements of Transport Scotland's appropriate legislative framework.
- Access secure systems under social security regulations, using these for the intended purposes only and complying with acceptable usage of these systems.
- Must have an ability to remain politically neutral and democratic.
Essential Skills:
- Recent experience of delivering frontline Customer Service to the public.
- Experience with Office 365 programmes including Microsoft Outlook, Excel, Word, and Teams.
- Excellent written, verbal and interpersonal skills.
- Strong Customer Care competencies with an ability to demonstrate empathy and diplomacy.
- A proactive approach to problem solving.
- The ability to actively listen, understand and respond to customers' needs.
- To be a flexible and effective team member.
- Have the ability to be adaptable and embrace change.
If you would like to hear more about this opportunity please get in touch.
Customer Service Assistant in Alness employer: Venesky Brown
Venesky-Brown is an excellent employer, offering a supportive work environment in Alness where you can make a meaningful impact on the community. With a commitment to employee growth through ongoing training and development, we foster a collaborative culture that values flexibility and adaptability, ensuring that our Customer Service Assistants are well-equipped to meet diverse customer needs while adhering to best practices. Join us for a rewarding experience that prioritises both professional development and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Alness
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about openings or can refer you. Personal connections can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Service Assistant role! We make it easy for you to find positions that match your skills and interests, so don’t miss out!
We think you need these skills to ace Customer Service Assistant in Alness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about helping customers, share specific examples of how you've delivered excellent customer service in the past. We want to see your empathy and problem-solving skills in action!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Show us your personality, but keep it respectful and relevant to the role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the position. Plus, it's super easy!
How to prepare for a job interview at Venesky Brown
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This shows that you understand the importance of empathy and diplomacy in a customer-facing role.
✨Familiarise Yourself with Microsoft 365
Since the job requires experience with Office 365, make sure you're comfortable discussing your proficiency with tools like Outlook, Excel, and Teams. You might even want to prepare examples of how you've used these tools to improve customer interactions or streamline processes.
✨Understand the Organisation's Policies
Research the public sector organisation and its policies related to customer service. Being knowledgeable about their approach to data security and compliance will demonstrate your commitment to maintaining professionalism and confidentiality in sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unforeseen circumstances. Think of specific scenarios where you had to adapt quickly or prioritise tasks effectively, and be ready to share those experiences during the interview.
