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- Tasks: Manage customer inquiries and maintain records while building strong relationships.
- Company: Join a public sector organization dedicated to serving the community in Dalkeith.
- Benefits: Earn £13.52/hour with consistent hours and ongoing training opportunities.
- Why this job: Gain valuable experience in customer service and administration while making a difference.
- Qualifications: Strong literacy and numeracy skills; previous customer service experience preferred.
- Other info: Work onsite with a supportive team and focus on personal growth.
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Representative on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are Monday – Thursday 8:30am – 4:30pm & Friday 8:30am – 3:30pm. Responsibilities: – Manage inbound emails in a timely manner. – Identify customer’s needs, clarify information. – Record all conversations in our CRM system in a comprehensive way. – Build good working relationships in order to engage with customers and colleagues effectively. – Frequently attend ongoing training and briefs to improve knowledge and performance levels. – Focus on meeting Service Level Agreement targets and timescales. – Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate – Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales – Maintain a tidy work area and comply with all Health and Safety regulations – Dealing with Administration of VE Mark Sheets returned from centres Essential Skills: – Good Standard of education with strong skills in numeracy and literacy. – Previous experience in a customer services/support role. – Proven ability to deal with all enquiries and work as a productive member of the team. – Mu…
Administrator employer: Venesky-Brown
Contact Detail:
Venesky-Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with common helpdesk software and CRM systems, as this will be crucial for managing customer inquiries effectively. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves interacting with customers through various channels, being articulate and clear will help you build good relationships and convey information effectively.
✨Tip Number 3
Research the organization and its services thoroughly. Understanding their mission and values will allow you to align your responses during the interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to handle customer inquiries and work within a team. Highlighting specific situations where you successfully resolved issues or improved processes can demonstrate your value to the hiring team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Helpdesk Representative position. Make sure you understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or support roles. Provide specific examples of how you've managed inquiries, built relationships, and met targets in past positions.
Showcase Communication Skills: Since the role involves communicating with customers via various channels, highlight your strong communication skills. Mention any relevant experiences where you effectively engaged with customers or colleagues, both in writing and verbally.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Venesky-Brown
✨Show Your Customer Service Skills
Since the role involves managing inbound emails and engaging with customers, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to clarify information and build relationships.
✨Demonstrate Your Organizational Skills
The job requires data entry and maintaining records. Discuss your experience with CRM systems or similar tools, and explain how you ensure accuracy and accessibility of information. Mention any methods you use to stay organized.
✨Emphasize Teamwork and Communication
This position involves working closely with colleagues and customers. Be ready to talk about how you collaborate with others and communicate effectively, whether it's through phone calls, emails, or face-to-face interactions.
✨Prepare for Ongoing Training Discussions
Since the role includes attending training sessions, express your willingness to learn and improve. Share any experiences where you actively sought out training or feedback to enhance your performance.
