Administrator

Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Part time Administrator for approx. 3 months, with a possible extension. Rate of pay £13.81/hour PAYE. The role will be based onsite. The working hours are 16 hours per week: 6 hours on Saturday & Sunday from 8am to 2pm and 1 evening of 4 hours from 3pm to 7pm. Candidates must have a basic disclosure Scotland certificate dated within the last 3 months or be willing to apply.

Responsibilities:

• Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online.
• Process applications for stakeholders.
• Inbox monitoring and management.
• Maintain correct and up-to-date stakeholder information.
• Quickly determine customer needs – working with stakeholders to understand and identify needs.
• Handle sensitive and personal information in line with data protection and confidentiality rules.
• Process and complete customer applications ensuring accuracy of data entry.
• Work as part of a team to resolve or escalate customer queries and complaints.
• Support your Team Leader and other team members in carrying out daily work activities and when new projects arise.
• Access criminal history databases and interrogate as appropriate in line with current legislation.
• Liaise with external stakeholders confirming relevant application information.
• Support all peer groups taking part in Continuous Improvement activities.

If you would like to hear more about these opportunities, please get in touch.