Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support and customer service in a dynamic environment.
- Company: Join Qualifications Scotland, a leader in educational services.
- Benefits: Earn £14.48 per hour with full training and flexible shifts.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference by helping others and enhancing your skills.
- Qualifications: Strong Microsoft Office skills and excellent communication abilities required.
The predicted salary is between 30000 - 30000 £ per year.
Venesky Brown Recruitment is delighted to be working in partnership with Qualifications Scotland to recruit over 200 temporary staff including multiple Administrators with start dates ASAP and running through to June / July 2026. These roles are based full time at the Qualifications Scotland Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available:
- Monday to Friday - 13.00-21.00
- Saturday - Wednesday - 09.00-17.00
- Thursday - Monday - 09.00-17.00
- Monday - Friday 08.30-16.30
The Role:
As an Administrator, you’ll provide high level, quality customer service and administrative support to enable the delivery of Qualification Scotland products and services. This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing:
- Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate.
- Carry out filing of information to ensure it is stored accurately following relevant policies and procedures.
- Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualification Scotland guidelines while maintaining key stakeholder relationships.
- Carry out numerical calculations.
- Communicate with internal customers via email.
- Deal with inbound calls and emails efficiently while delivering an excellent customer experience.
- Maintain a tidy work area and comply with all Health and Safety regulations.
The Impact You’ll Make:
- You’ll be the reassuring and professional voice customers rely on for support.
- Your accuracy and attention to detail will help ensure smooth and effective operations.
- Your teamwork and communication skills will contribute to a positive, high-performing environment.
- Your commitment to service standards will directly influence customer satisfaction.
What We’re Looking For:
- Good working knowledge of Microsoft Office.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.
Administrator - SUM in Midlothian employer: Venesky-Brown Recruitment
Contact Detail:
Venesky-Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - SUM in Midlothian
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've provided excellent customer service or tackled administrative challenges in the past. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Administrator - SUM in Midlothian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Attention to Detail: In the world of administration, details matter! Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Venesky-Brown Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of an Administrator at Qualifications Scotland. Brush up on your knowledge of Microsoft Office and be ready to discuss how your skills align with the job description. This shows you’re genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role involves providing high levels of customer service, think of examples from your past experiences where you’ve excelled in this area. Be ready to share specific situations where you solved problems or helped customers effectively.
✨Demonstrate Attention to Detail
As an Administrator, accuracy is key. Prepare to discuss how you ensure your work is precise, whether it’s through data entry or maintaining records. You might even want to mention any tools or methods you use to double-check your work.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.