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- Tasks: Provide top-notch admin support and customer service in a dynamic environment.
- Company: Join Qualifications Scotland, a supportive team focused on delivering quality services.
- Benefits: Earn £14.48 per hour with full training and great team vibes.
- Other info: Flexible shifts available and ongoing development opportunities.
- Why this job: Make a real impact while gaining valuable experience in a fast-paced setting.
- Qualifications: Good knowledge of Microsoft Office and excellent communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Venesky Brown Recruitment is delighted to be working in partnership with Qualifications Scotland to recruit over 200 temporary staff including multiple Administrators with start dates ASAP and running through to June / July 2026. These roles are based full time at the Qualifications Scotland Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available:
- Monday to Friday - 13.00-21.00
- Saturday - Wednesday - 09.00-17.00
- Thursday - Monday - 09.00-17.00
- Monday - Friday 08.30-16.30
The Role:
As an Administrator, you’ll provide high level, quality customer service and administrative support to enable the delivery of Qualification Scotland products and services. This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing:
- Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate.
- Carry out filing of information to ensure it is stored accurately following relevant policies and procedures.
- Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualification Scotland guidelines while maintaining key stakeholder relationships.
- Carry out numerical calculations.
- Communicate with internal customers via email.
- Deal with inbound calls and emails efficiently while delivering an excellent customer experience.
- Maintain a tidy work area and comply with all Health and Safety regulations.
The Impact You’ll Make:
- You’ll be the reassuring and professional voice customers rely on for support.
- Your accuracy and attention to detail will help ensure smooth and effective operations.
- Your teamwork and communication skills will contribute to a positive, high-performing environment.
- Your commitment to service standards will directly influence customer satisfaction.
What We’re Looking For:
- Good working knowledge of Microsoft Office.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.
Training & Support:
- Full induction to support your success from day one.
- Training on bespoke systems and software.
- Ongoing learning and development throughout your assignment.
What’s On Offer:
- Competitive hourly rate of £14.48 per hour.
- On-site parking.
- Good public transport links.
- On-site café and staff canteen.
- Local amenities.
- A supportive team environment with comprehensive training.
If you’d like to find out more or apply, please contact Murray Thomson at Murray@venesky-brown.co.uk. Apply early – roles will be filled quickly.
Administrator - SUM in Dalkeith employer: Venesky-Brown Recruitment
Contact Detail:
Venesky-Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - SUM in Dalkeith
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that highlight your attention to detail and organisational abilities. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic individuals who are eager to join our supportive team.
We think you need these skills to ace Administrator - SUM in Dalkeith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your customer service skills and any relevant administrative experience. We want to see how you can contribute to our supportive team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit. We love seeing genuine passion for helping others and solving problems.
Show Off Your Skills: Don’t forget to showcase your Microsoft Office skills and attention to detail in your application. We’re looking for someone who can handle data entry and maintain accurate records, so let us know how you excel in these areas!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t wait too long – these roles will fill up fast!
How to prepare for a job interview at Venesky-Brown Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks like data entry, customer service, and compliance with processes. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves providing high levels of customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you maintain professionalism under pressure.
✨Demonstrate Attention to Detail
Attention to detail is crucial for an Administrator. Bring up specific instances where your accuracy made a difference in your previous roles. You could mention how you ensured data was correctly entered or how you maintained organised filing systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.