At a Glance
- Tasks: Deliver top-notch customer service and assist users with enquiries in a dynamic environment.
- Company: Public sector organisation in Edinburgh focused on community support.
- Benefits: Competitive pay of £18.28/hour for part-time hours, with flexible working days.
- Other info: Great opportunity for career development in a supportive atmosphere.
- Why this job: Join a team that values your input and helps you grow while making a difference.
- Qualifications: Strong customer service skills and a knack for teamwork and communication.
A public sector organisation in Edinburgh is currently looking to recruit a Reference Services Assistant for an initial 3 month contract on a rate of £18.28/hour PAYE working 9 hours per week, Tuesday and Thursday: 16:00 - 19:00, alternate Saturdays: 09:40 - 17:00 with 30 minutes unpaid lunch. This role will be based in Edinburgh.
Responsibilities:
- Deliver high-quality customer services to personal and remote users acting without close supervision, using judgement on when to refer to managers or specialist staff.
- Act as the first point of contact for all remote enquiries, channel these to the correct area of the organisation and, where applicable, conduct research to enable written responses in line with current customer service standards and timescales.
- Provide an enquiry service to in-person users, including advice/guidance in the use of the online catalogue, and our printed and digital resources.
- Provide supervision within the General Room, intervening as necessary to ensure that material is correctly handled by users and that Terms & Conditions and appropriate copyright, security and preservation policies are observed.
- Contribute to and/or lead on the preparation and delivery of a range of user activities.
- Provide a reprographic and document supply service to remote users, including financial transactions and licensing requests, following appropriate policies, standards, and copyright legislation.
- Contribute to the conservation, security, and collection development of General Room stock by undertaking regular audits and reviews of a designated area.
- Contribute to the delivery and development of operational policies, processes and procedures related to room and enquiry services.
- Participate in projects and working groups across the organisation in accordance with agreed work plans.
- Participate in evening and Saturday duties on a rotational basis, including acting as Assembly Area Manager in evacuation situations when on duty.
- Provide other duties in the support of room services as designated by their Line Manager.
Essential Skills:
- Excellent customer service skills - understand and aspire to meet actual and potential customers needs.
- Excellent team working skills - ability to work with others to achieve shared goals and recognise the value of diverse perspectives.
- Excellent verbal and written communication skills - ability to understand, interpret and present both verbal and written information.
- Excellent search and retrieval skills - ability to use resource discovery tools to find material relevant to particular topics.
- Problem solving skills - ability to identify problems and to evaluate and select methods to resolve them.
- Attention to detail - ability to be thorough and accurate when performing work.
- Time management skills - ability to prioritise workload and work to targets.
- Customer-focused with a strong desire to achieve consistently high standards.
- Interpersonal skills - ability to show respect and empathy for others.
- Flexibility and adaptability - ability to change and adapt behaviour or work methods in response to new information, changing conditions, or unexpected obstacles.
- Supportive and positive approach to work.
- Self-motivated with an ability to work independently.
- Experience of working in a customer service, information, or administration role.
If you would like to hear more about this opportunity please get in touch.
Reference Services Assistant in Edinburgh employer: Venesky-Brown Recruitment Ltd
Venesky-Brown offers a supportive and dynamic work environment in the heart of Edinburgh, where employees are encouraged to grow and develop their skills. As a public sector organisation, we prioritise high-quality customer service and teamwork, providing opportunities for meaningful engagement with the community. Our flexible working hours and commitment to employee well-being make us an excellent employer for those seeking a rewarding role in reference services.
Contact Detail:
Venesky-Brown Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reference Services Assistant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Keep an eye on our listings and get your applications in early!
We think you need these skills to ace Reference Services Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Reference Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about delivering top-notch customer service, share specific examples of how you've excelled in similar situations. We love hearing about your success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication shines through without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Venesky-Brown Recruitment Ltd
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to meet a customer's needs. This role is all about delivering high-quality service, so be ready to showcase your skills in this area.
✨Familiarise Yourself with the Organisation
Do a bit of research on the public sector organisation you're interviewing with. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially related to customer enquiries or problem-solving. Think through some scenarios in advance and how you would approach them, demonstrating your judgement and ability to work independently.
✨Showcase Your Teamwork Abilities
Since this role requires excellent team working skills, be prepared to discuss how you've collaborated with others in the past. Share examples that highlight your ability to work towards shared goals and appreciate diverse perspectives within a team.
