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- Tasks: Manage and optimise Jira Service Management for improved service delivery.
- Company: Dynamic fintech company in London with a focus on innovation.
- Benefits: Competitive daily rate, flexible work environment, and hands-on experience.
- Other info: Opportunity for career growth in a tech-driven environment.
- Why this job: Join a fast-paced team and enhance your skills in Atlassian tools.
- Qualifications: Experience with Jira Service Management and strong stakeholder management skills.
We are looking for an experienced Atlassian Administrator to take ownership of a Jira Service Management environment on an initial 3-month contract. This role will be based in London, requiring 3 days per week onsite, and is paying £400–£550 per day inside IR35.
You will be responsible for configuring, maintaining, and improving Jira workflows, service projects, automation, reporting, permissions, and integrations across the Atlassian suite. The ideal candidate will have strong hands-on experience with Jira Service Management, Jira Software, and Confluence, with the ability to work closely with IT, engineering, product, support, and wider business teams to improve service delivery and operational efficiency.
Key Responsibilities:- Manage, configure, and maintain Jira Service Management projects, queues, request types, SLAs, customer portals, approval workflows, and automation rules.
- Design and optimise Jira workflows, screens, fields, issue types, permission schemes, notification schemes, and project configurations.
- Support incident, request, change, and problem management processes within Jira Service Management.
- Work with internal stakeholders to gather requirements and translate them into effective Atlassian configurations.
- Create and maintain dashboards, reports, filters, and service metrics to improve visibility and decision-making.
- Manage user access, roles, groups, permissions, and security controls across Jira and Confluence.
- Administer Confluence spaces, permissions, templates, and knowledge base integrations with Jira Service Management.
- Support integrations between Jira and third-party tools such as Slack, Teams, GitHub, GitLab, Bitbucket, CI/CD tools, monitoring platforms, and identity providers.
- Maintain marketplace apps, plugins, and add-ons, ensuring they are fit for purpose, secure, and cost-effective.
- Troubleshoot Jira issues, workflow errors, automation failures, and user access queries.
- Ensure Atlassian best practices are followed across configuration, governance, documentation, and change control.
- Create documentation, training materials, and user guidance for internal teams.
- Strong experience as a Jira / Atlassian Administrator, with a focus on Jira Service Management.
- Hands-on experience configuring JSM service projects, customer portals, request types, SLAs, queues, approvals, and automation.
- Good understanding of ITSM processes, including incident management, request fulfilment, change management, and problem management.
- Experience managing Jira workflows, custom fields, screens, schemes, permissions, dashboards, and reports.
- Experience with Confluence administration and knowledge base configuration.
- Strong stakeholder management skills, with the ability to work with technical and non-technical teams.
- Ability to troubleshoot complex Jira configuration and user issues.
- Good documentation and process improvement skills.
- Atlassian certifications such as ACP-120, ACP-420, ACP-620, or similar.
- Experience with Jira Cloud migration or Data Center to Cloud migration.
- Experience with ScriptRunner, Assets, Insight, Automation for Jira, or other Atlassian Marketplace apps.
- Experience integrating Jira with identity providers such as Okta, Azure AD, or Google Workspace.
- Knowledge of Agile, DevOps, ITIL, or service management best practices.
- Experience working in a regulated, fintech, SaaS, or technology-led environment.
System Administrator employer: Vend Tech Group
Contact Detail:
Vend Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your Jira configurations, workflows, and any cool projects you've worked on. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to Jira and Atlassian tools. Think about real-life scenarios where you've solved problems or improved processes, and be ready to share those stories with confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, you'll get updates on new opportunities tailored just for you!
We think you need these skills to ace System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Atlassian Administrator. Highlight your experience with Jira Service Management, Confluence, and any relevant ITSM processes. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your responsibilities; showcase your achievements! Talk about specific projects where you improved workflows or enhanced service delivery. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you're excited about joining StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vend Tech Group
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Jira Service Management, Confluence, and the entire Atlassian suite. Be ready to discuss specific configurations you've managed, workflows you've optimised, and any integrations you've set up. This will show that you're not just familiar with the tools, but that you can truly leverage them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in Jira or Confluence. Think about times when you had to troubleshoot a tricky configuration or improve a workflow. Being able to articulate your thought process and the steps you took to resolve these challenges will impress your interviewers.
✨Understand ITSM Processes
Since this role involves managing incident, request, change, and problem management processes, make sure you can speak confidently about ITSM best practices. Familiarise yourself with how these processes work within Jira Service Management and be ready to discuss how you've implemented them in past roles.
✨Engage with Stakeholders
Highlight your experience working with both technical and non-technical teams. Prepare to discuss how you've gathered requirements from stakeholders and translated them into effective Atlassian configurations. This shows that you can bridge the gap between different teams and ensure everyone is on the same page.