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- Tasks: Manage and optimise Jira Service Management projects and workflows for improved service delivery.
- Company: Dynamic fintech company in London with a focus on innovation.
- Benefits: Competitive daily rate, flexible working environment, and opportunities for professional growth.
- Other info: 3-month contract with potential for extension and exciting project involvement.
- Why this job: Join a fast-paced team and enhance your skills in a cutting-edge tech environment.
- Qualifications: Strong experience with Jira Service Management and stakeholder management skills required.
We are looking for an experienced Atlassian Administrator to take ownership of a Jira Service Management environment on an initial 3-month contract. This role will be based in London, requiring 3 days per week onsite, and is paying £400–£550 per day inside IR35.
You will be responsible for configuring, maintaining, and improving Jira workflows, service projects, automation, reporting, permissions, and integrations across the Atlassian suite. The ideal candidate will have strong hands-on experience with Jira Service Management, Jira Software, and Confluence, with the ability to work closely with IT, engineering, product, support, and wider business teams to improve service delivery and operational efficiency.
Key Responsibilities- Manage, configure, and maintain Jira Service Management projects, queues, request types, SLAs, customer portals, approval workflows, and automation rules.
- Design and optimise Jira workflows, screens, fields, issue types, permission schemes, notification schemes, and project configurations.
- Support incident, request, change, and problem management processes within Jira Service Management.
- Work with internal stakeholders to gather requirements and translate them into effective Atlassian configurations.
- Create and maintain dashboards, reports, filters, and service metrics to improve visibility and decision-making.
- Manage user access, roles, groups, permissions, and security controls across Jira and Confluence.
- Administer Confluence spaces, permissions, templates, and knowledge base integrations with Jira Service Management.
- Support integrations between Jira and third-party tools such as Slack, Teams, GitHub, GitLab, Bitbucket, CI/CD tools, monitoring platforms, and identity providers.
- Maintain marketplace apps, plugins, and add-ons, ensuring they are fit for purpose, secure, and cost-effective.
- Troubleshoot Jira issues, workflow errors, automation failures, and user access queries.
- Ensure Atlassian best practices are followed across configuration, governance, documentation, and change control.
- Create documentation, training materials, and user guidance for internal teams.
- Strong experience as a Jira / Atlassian Administrator, with a focus on Jira Service Management.
- Hands-on experience configuring JSM service projects, customer portals, request types, SLAs, queues, approvals, and automation.
- Good understanding of ITSM processes, including incident management, request fulfilment, change management, and problem management.
- Experience managing Jira workflows, custom fields, screens, schemes, permissions, dashboards, and reports.
- Experience with Confluence administration and knowledge base configuration.
- Strong stakeholder management skills, with the ability to work with technical and non-technical teams.
- Ability to troubleshoot complex Jira configuration and user issues.
- Good documentation and process improvement skills.
- Atlassian certifications such as ACP-120, ACP-420, ACP-620, or similar.
- Experience with Jira Cloud migration or Data Center to Cloud migration.
- Experience with ScriptRunner, Assets, Insight, Automation for Jira, or other Atlassian Marketplace apps.
- Experience integrating Jira with identity providers such as Okta, Azure AD, or Google Workspace.
- Knowledge of Agile, DevOps, ITIL, or service management best practices.
- Experience working in a regulated, fintech, SaaS, or technology-led environment.
System Administrator in London employer: Vend Tech Group
Contact Detail:
Vend Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Administrator in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in Atlassian administration. You never know who might have a lead on your next opportunity.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've improved Jira workflows or tackled tricky issues. This is your time to shine and show them what you can bring to the table.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to their needs. Research their current use of Atlassian tools and think about how you can help them improve. This shows you're not just looking for any job, but that you’re genuinely interested in their success.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us can give you an edge, as we’re always on the lookout for passionate candidates who want to make a difference in the Atlassian space.
We think you need these skills to ace System Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Atlassian Administrator. Highlight your experience with Jira Service Management and any relevant projects you've worked on. We want to see how your skills match up with what we're looking for!
Showcase Your Experience: In your application, don’t just list your responsibilities; showcase your achievements! Talk about specific improvements you made in previous roles, especially around Jira workflows and service delivery. This helps us see the impact you've had.
Be Clear and Concise: When writing your cover letter or application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you're excited about working with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vend Tech Group
✨Know Your Atlassian Stuff
Make sure you brush up on your Jira Service Management and Confluence knowledge. Be ready to discuss specific configurations you've worked on, like workflows and automation rules. The more hands-on examples you can share, the better!
✨Show Off Your Stakeholder Skills
This role requires working closely with various teams, so be prepared to talk about how you've managed stakeholder relationships in the past. Share examples of how you gathered requirements and translated them into effective solutions.
✨Prepare for Troubleshooting Questions
Expect questions about how you've tackled complex Jira issues or workflow errors. Think of specific challenges you've faced and how you resolved them. This will show your problem-solving skills and technical expertise.
✨Demonstrate Your Process Improvement Mindset
Be ready to discuss how you've improved service delivery or operational efficiency in previous roles. Highlight any documentation or training materials you've created, as this shows your commitment to best practices and knowledge sharing.