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- Tasks: Lead and optimise operations in a fast-growing global payments business.
- Company: Dynamic fintech company focused on innovative payment solutions.
- Benefits: Competitive salary, opportunities for travel, and a chance to shape operational excellence.
- Other info: Work with global teams and enjoy a flexible, fast-paced environment.
- Why this job: Join a vibrant team and make a real impact in the payments industry.
- Qualifications: Experience in payments operations and strong leadership skills required.
The predicted salary is between 100000 - 140000 £ per year.
We are hiring a Head of Operations to help professionalise, scale and stabilise the operations function within a fast-growing global payments business. The payments business is performing strongly and is now ready to move into its next stage of maturity. The current leadership team has built momentum, but there is a need for a senior operational leader who can take ownership of day-to-day operational performance, improve processes, ensure customers are onboarded properly, and create a more structured operating environment. This role will suit someone who has worked in payments, acquiring, PSPs or high-risk merchant operations and understands the realities of serving gaming, gambling and other complex global merchants.
The Head of Operations will take responsibility for the operational side of the payments business, excluding sales and finance. The successful candidate will work closely with the wider leadership team to reduce operational pressure on senior leaders, bring structure to the function, monitor day-to-day performance, and ensure the business can scale without relying on informal processes. The business is still young, and processes are not yet fully mature. This role is about helping the organisation grow up operationally while maintaining the flexibility and commercial edge that has driven its success.
Key Responsibilities
- Own and manage the operational function across the payments business.
- Ensure customer onboarding, implementation and ongoing service delivery are managed effectively.
- Monitor operational performance and intervene quickly when issues arise.
- Create, improve and embed operational processes across the business.
- Ensure existing processes are followed consistently.
- Work closely with integration, customer service, product, compliance, commercial and partner teams.
- Oversee operational delivery for complex merchants and payment routes.
- Support customers and internal teams where payment flows, routing or settlement issues arise.
- Help build a more mature, scalable and well-ordered operations function.
- Work with teams across multiple locations, including India and Dubai.
- Support senior leadership in moving into a more strategic role focused on new markets, acquisitions and growth.
- Take ownership of the operational detail so senior leadership can focus on expansion.
Ideal Background
- The ideal candidate will have worked in a similar payments environment and will understand high-risk, grey-market or complex merchant operations.
- Relevant backgrounds may include:
- Payments operations.
- PSP operations.
- Acquiring operations.
- Merchant onboarding and implementation.
- High-risk or gaming payments.
- Director of Implementation / Head of Implementation roles with broader operational scope.
- Operational leadership within businesses serving gaming, gambling, adult or other complex verticals.
Indicative salary: Base salary: approximately £100-£140k
Head of Operations employer: Vend Tech Group
Contact Detail:
Vend Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payments space, especially those who work in operations. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their customer onboarding processes and operational challenges. Bring your insights to the table during interviews – show them you’re not just a fit, but the perfect fit for their unique needs.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your experience in high-risk or complex merchant operations. Tailor your approach to highlight how your background in payments can help them scale effectively. And remember, applying through our website gives you a better chance of being noticed!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you found particularly exciting. It keeps you fresh in their minds and shows your commitment.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in payments and operational leadership, and don’t forget to mention any relevant achievements that showcase your ability to improve processes and manage complex merchant operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples from your past that demonstrate your skills in managing operational performance and working with global teams.
Showcase Your Problem-Solving Skills: In the fintech world, things can get tricky. Make sure to include examples of how you've tackled challenges in payment routes or customer issues. We want to see your strong problem-solving capabilities in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vend Tech Group
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments, PSPs, and high-risk merchant operations. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas, especially in relation to gaming and gambling.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled operational challenges head-on. Think about times when you had to intervene quickly to resolve issues or improve processes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Leadership and Structure
This role is all about bringing structure to a young business. Be prepared to discuss how you've successfully implemented processes in previous roles and how you can help the company scale while maintaining flexibility.
✨Engage with the Leadership Team's Vision
Understand the company's goals and how the operations function fits into the bigger picture. Show enthusiasm for supporting senior leadership in their strategic initiatives and be ready to discuss how you can contribute to their vision for growth.