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- Tasks: Lead and optimise operations in a fast-growing global payments business.
- Company: Dynamic fintech company focused on innovative payment solutions.
- Benefits: Competitive salary, opportunities for travel, and a chance to shape operational processes.
- Other info: Collaborate with global teams and support strategic expansion efforts.
- Why this job: Join a young company and make a real impact on its operational growth.
- Qualifications: Experience in payments or high-risk merchant operations is essential.
The predicted salary is between 100000 - 140000 £ per year.
We are hiring a Head of Operations to help professionalise, scale and stabilise the operations function within a fast-growing global payments business. The payments business is performing strongly and is now ready to move into its next stage of maturity. The current leadership team has built momentum, but there is a need for a senior operational leader who can take ownership of day-to-day operational performance, improve processes, ensure customers are onboarded properly, and create a more structured operating environment.
This role will suit someone who has worked in payments, acquiring, PSPs or high-risk merchant operations and understands the realities of serving gaming, gambling and other complex global merchants.
Role Purpose
The Head of Operations will take responsibility for the operational side of the payments business, excluding sales and finance. The successful candidate will work closely with the wider leadership team to reduce operational pressure on senior leaders, bring structure to the function, monitor day-to-day performance, and ensure the business can scale without relying on informal processes. The business is still young, and processes are not yet fully mature. This role is about helping the organisation grow up operationally while maintaining the flexibility and commercial edge that has driven its success.
Key Responsibilities
- Own and manage the operational function across the payments business.
- Ensure customer onboarding, implementation and ongoing service delivery are managed effectively.
- Monitor operational performance and intervene quickly when issues arise.
- Create, improve and embed operational processes across the business.
- Ensure existing processes are followed consistently.
- Work closely with integration, customer service, product, compliance, commercial and partner teams.
- Oversee operational delivery for complex merchants and payment routes.
- Support customers and internal teams where payment flows, routing or settlement issues arise.
- Help build a more mature, scalable and well-ordered operations function.
- Work with teams across multiple locations, including India and Dubai.
- Support senior leadership in moving into a more strategic role focused on new markets, acquisitions and growth.
- Take ownership of the operational detail so senior leadership can focus on expansion.
Ideal Background
The ideal candidate will have worked in a similar payments environment and will understand high-risk, grey-market or complex merchant operations. Relevant backgrounds may include:
- Payments operations.
- PSP operations.
- Acquiring operations.
- Merchant onboarding and implementation.
- High-risk or gaming payments.
- Director of Implementation / Head of Implementation roles with broader operational scope.
- Operational leadership within businesses serving gaming, gambling, adult or other complex verticals.
- Strong experience in payments, acquiring, PSPs or merchant services.
- Experience operating in high-risk, grey-market or complex merchant environments.
- Understanding of gaming / gambling payments would be highly advantageous.
- Strong operational leadership experience.
- Experience managing implementations, onboarding and ongoing service performance.
- Ability to create structure and process in a young, fast-growing business.
- Strong problem-solving capability when payment routes, integrations or customer issues arise.
- Comfortable working with global teams and partners.
- Able to operate without significant hand-holding.
- Strong stakeholder management across commercial, technical, customer service and finance teams.
- Willingness to travel where required.
Indicative salary: Base salary: approximately £100-£140k
Head of Operations employer: Vend Tech Group
Contact Detail:
Vend Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payments space, especially those who work in operations. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their processes, challenges, and competitors. When you can speak their language and show how your experience aligns with their needs, you’ll stand out as the perfect fit for the Head of Operations role.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, share specific examples of how you've tackled operational challenges in the past. This will demonstrate your ability to handle the complexities of high-risk merchant operations and reassure them that you can keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make some operational magic happen!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in payments, onboarding, and operational leadership. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or managed complex operations in the past.
Showcase Your Problem-Solving Skills: In the fintech world, challenges pop up all the time. Use your application to demonstrate your problem-solving capabilities, especially in high-risk or complex environments. We love seeing how you tackle issues head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vend Tech Group
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments, PSPs, and high-risk merchant operations. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas, especially in relation to gaming and gambling.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully navigated operational challenges. Think about times when you had to intervene quickly to resolve issues or improve processes, as this will highlight your ability to manage day-to-day performance effectively.
✨Emphasise Your Leadership Style
Since this role involves taking ownership of the operational function, be clear about your leadership approach. Discuss how you’ve built structure in previous roles and how you plan to support senior leadership in focusing on strategic growth while managing operational details.
✨Understand the Company Culture
Research the company’s values and culture, especially their approach to scaling operations. Be prepared to explain how your experience aligns with their goals and how you can contribute to creating a more mature and structured operating environment.