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For Companies At a Glance
- Tasks: Lead a team to provide fast, friendly service and ensure a brilliant customer experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your contributions are valued and celebrated.
- Qualifications: Experience as a Supervisor or Line Manager in retail or food service is essential.
- Other info: Apply now to take the next exciting step in your career with us!
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver excellent results and maintain high standards of the shop
- Drive high performance through recruitment, training, development, and colleague engagement
- Monitor wage controls, waste controls, and customer service standards
- Get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked, and welcoming
What We Can Offer You
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off our products
- Free hot drinks while on shift
- Paid breaks to recharge
- Sharing 10% of our profits with colleagues
- Health and Wellbeing App with Remote GP and Physiotherapy services
- Holiday entitlement that grows with your career
- Colleague share plans for your future investments and savings
- Pension scheme with company contributions up to 7%
- Confidential employee assistance app and helpline
- Long service awards celebrating key milestones
- Savings and discounts for shopping, leisure, and wellbeing
About You
If you have a track record as a Supervisor or Line Manager, extensive experience in delivering excellent customer service, and have worked in a food-on-the-go or retail environment, this could be the role for you. You should support an inclusive culture, valuing diversity and supporting your team. If you've developed teams and fostered inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!
About Us
Here at Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work.
Shop Manager employer: Vencil
Contact Detail:
Vencil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and teamwork will help you align your approach during interviews and discussions, showcasing that you’re a great fit for the team.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific instances where you’ve improved customer service or team performance, as these are key aspects of the Shop Manager role.
✨Tip Number 3
Research the various channels through which Greggs serves its customers, such as Click+Collect and drive-thru. Being knowledgeable about these services will allow you to discuss how you can enhance the customer experience across all platforms.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed at Greggs.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Shop Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous experience in leadership roles, particularly in retail or food service. Provide specific examples of how you've motivated teams, improved customer service, or managed operations effectively.
Showcase Customer Service Skills: Since delivering excellent customer service is crucial for this role, include examples of how you've successfully handled customer interactions, resolved issues, and contributed to a positive shopping experience.
Express Your Values: Greggs values inclusivity and diversity, so make sure to express your commitment to these principles in your application. Share experiences where you've fostered an inclusive environment or supported team members from diverse backgrounds.
How to prepare for a job interview at Vencil
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and developed your team in previous roles, highlighting any specific achievements.
✨Emphasise Customer Service Experience
Since delivering excellent customer service is key for this role, be prepared to discuss your experience in this area. Provide concrete examples of how you've handled customer complaints or improved service standards in past positions.
✨Discuss Inclusivity and Team Culture
Greggs values an inclusive culture, so make sure to talk about how you've fostered diversity and inclusivity in your previous teams. Share any initiatives you've led or participated in that promoted a positive team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations in a fast-paced environment. Think about potential challenges you might face as a Shop Manager and how you would address them.
