At a Glance
- Tasks: Lead our Selfridges store, driving sales and delivering exceptional customer experiences.
- Company: Join Venchi, a premium Italian chocolate brand with a rich heritage.
- Benefits: Competitive salary, performance bonuses, continuous training, and international career growth.
- Other info: Collaborative environment that values diversity and professional development.
- Why this job: Be part of a fast-growing team that celebrates quality and innovation in chocolate.
- Qualifications: 2+ years as a Store Manager, retail experience, and a passion for chocolate.
The predicted salary is between 30000 - 36000 £ per year.
Let’s bring the Italian soul of chocolate to life!
Since 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato.
Today, we are a team of over 1,600 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence.
At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness.
They mean creating authentic experiences with care and precision; acting with transparency and responsibility; turning curiosity into impact through creativity and innovation; growing together by building trust and collaboration every day.
Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being, and the joy of positive indulgence around the world.
- Your Mission
- We are looking for a
- Store Manager to lead our Venchi store at
- Selfridges London
, driving sales performance, fostering team development, and delivering an exceptional customer experience.
As a key part of Venchi’s growth strategy, our Retail channel continues to expand rapidly, making this an exciting opportunity to develop your career within a premium, international, and fast-growing environment.
Key Responsibilities
- Manage the store’s P&L (profit and loss).
- Lead, motivate and develop the store team (shifts, training, performance).
- Ensure excellence in customer experience and retail sales.
- Plan shifts, holidays, and daily operations.
- Oversee warehouse, stock, and inventory management.
- Collaborate with the Cluster Manager to achieve targets.
- The Ideal Candidate
- At least 2 years of experience as a Store Manager / Retail Manager
- Experience in team management within retail
- Strong experience managing KPIs and sales performance
- Availability to work shifts, weekends, and holidays
- Experience in food retail, gelato, chocolate, or horeca
- Experience in international retail environments
• ... and of course a chocolate and gelato lover!
What We Offer
- Competitive salary with variable bonus (30% of base salary) linked to performance.
- Continuous training on product, leadership, and retail management.
- Concrete career growth opportunities, also internationally.
- Collaborative and inclusive work environment.
- A company that values merit, diversity, and professional development.
Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!
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Store Manager Selfridges in London employer: Venchi
At Venchi, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters professional growth. As a Store Manager at our Selfridges location, you will enjoy competitive compensation, continuous training, and the opportunity to develop your career in a premium international environment, all while sharing your passion for chocolate and gelato with customers. Join us in creating authentic experiences and driving our mission of quality and well-being across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Selfridges in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Venchi, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Venchi!
We think you need these skills to ace Store Manager Selfridges in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Venchi, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Venchi and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Venchi that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Venchi
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
