At a Glance
- Tasks: Support the Store Manager in daily operations and lead a motivated sales team.
- Company: Join Venchi, a renowned Italian brand with a rich history in chocolate and gelato.
- Benefits: Enjoy a competitive salary, performance bonuses, and continuous training opportunities.
- Other info: Opportunities for career progression in an inclusive and collaborative environment.
- Why this job: Be part of a vibrant team and enhance customer experiences with premium products.
- Qualifications: 1 year of experience in retail management and strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
At Venchi, Italian excellence in chocolate and gelato from 1878, we are looking for an Assistant Store Manager to support the Store Manager in running one of the London city stores, contributing to sales performance, team development, and an excellent customer experience.
Key Responsibilities
- Support the Store Manager in the day-to-day operations and achievement of sales KPIs
- Lead, motivate and develop the sales team, fostering a positive environment
- Ensure excellent customer experience aligned with the Venchi Service Model
- Manage store opening and closing procedures and supervise cash operations
- Support shift planning, holidays, and attendance
- Monitor stock, warehouse, and inventory, supporting replenishment and VM activities
- Ensure compliance with quality, safety, and hygiene standards, especially for gelato and chocolate
Ideal Candidate Mandatory Requirements
- At least 1 year of experience as Assistant Store Manager or similar role
- Experience in sales team management
- Availability to work shifts, weekends, and holidays
- Experience in premium retail, food, gelato, or chocolate
- Familiarity with sales KPIs, reporting, and POS systems
- Strong organizational skills and results orientation
Why Join Venchi
- Competitive salary with variable bonus (20% of base salary) linked to performance
- Continuous training on product and retail leadership
- Career progression toward Store Manager roles
- International, inclusive, and collaborative environment
Assistant Store Manager employer: Venchi
At Venchi, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters professional growth. As a Store Manager at our Selfridges location, you will enjoy competitive compensation, continuous training, and the opportunity to develop your career in a premium international environment, all while sharing your passion for chocolate and gelato with customers. Join us in creating authentic experiences and driving our mission of quality and well-being across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Venchi, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Venchi!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Venchi, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Venchi and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Venchi that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Venchi
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
