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- Tasks: Resolve customer complaints and claims while ensuring fair treatment.
- Company: Join a growing team in Barton-upon-Humber with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, gym access, and discounts after one year.
- Other info: Flexible hours, great progression opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and previous experience in complaints handling required.
The predicted salary is between 21000 - 30000 £ per year.
We are currently looking for experienced complaints handlers to join our client in Barton-upon-Humber.
Our client is looking for Complaint Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Complaint Handler, you will be required to:
- Own and proactively resolve customer and third-party complaints and compensation claims
- Look after 35 to 45 customers at one time
- Follow company policies
- Ensure fair treatment of customers at all times
- Complete thorough and objective investigations
- Assist stores with related queries or concerns
What we require from the Complaint Handler:
- Excellent communication skills
- Previous Complaints and Resolution experience
- Knowledge of ADR and Section 75
- Ability to take ownership of customer queries and maintain confidentiality
- Excellent IT Literacy
- Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you!
Complaint Handler in London employer: Venatu Recruitment Group
Contact Detail:
Venatu Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaint Handler, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your responses to common interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Complaint Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaint Handler role. Highlight your previous complaints and resolution experience, and don’t forget to showcase your excellent communication skills. We want to see how you can take ownership of customer queries!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your knowledge of ADR and Section 75, and how you’ve successfully resolved complaints in the past. Let us know what makes you stand out!
Showcase Your IT Skills: Since excellent IT literacy is a must, make sure to mention any relevant software or systems you’re familiar with. If you’ve used specific complaint management tools before, give us the details. We love tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Barton-upon-Humber. Don’t miss out on this opportunity!
How to prepare for a job interview at Venatu Recruitment Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of complaints handling and relevant regulations like ADR and Section 75. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Complaint Handler, excellent communication is key. Prepare examples from your past experiences where you successfully resolved complaints or handled difficult situations. This will demonstrate your ability to manage customer expectations effectively.
✨Demonstrate Ownership
During the interview, highlight instances where you've taken ownership of a problem and seen it through to resolution. Employers love candidates who can take initiative and responsibility, especially in a role that requires managing multiple customer queries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.