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- Tasks: Provide top-notch customer service and resolve queries with a smile.
- Company: Join a supportive team in a thriving customer care environment.
- Benefits: Enjoy a competitive salary, bonuses, gym access, and discounts.
- Why this job: No weekends or evenings! Perfect for work-life balance.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great progression opportunities and a fun office culture await you!
The predicted salary is between 22700 - 25800 £ per year.
We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. for their mid-November intake. Whether you are from call centre, hospitality, or retail, they offer full supportive training!
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Customer Care Advisor – No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Start Dates: Mid-November 2025
This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber
Working as a Customer Care Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers\’ accounts are accurate and up to date and also handling any complaints that may come your way.
This position is purely a customer service role with no sales element.
You will receive a fantastic benefit package including:
Access to health & discount platform after 1 year of service
Full supportive training (4 weeks)
EE discount
Staff Discount (after 1 year of service)
Eye care vouchers
Free onsite gym (available 24/7)
Free onsite parking
Complimentary refreshments throughout the day
Two subsidised canteens
Fantastic progression opportunities with real success stories
Customer Service Employee of the Month awards
A Customer Care Advisor will be required to:
Handle customer enquiries and provide appropriate solutions and recommendations
Maintain accurate records of customer interactions
Follow up with customers to ensure their needs are met
Liaising with showrooms
Proactively resolving customer queries
Building and maintaining relationships
Identify and escalate issues to appropriate team members as required
Handling any complaints or issues
Continually striving to improve customer satisfaction and retention
What makes a good Customer Care Advisor?
Must be able to commute to Barton-upon-Humber daily
Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
Must have experience working towards targets
Excellent communication skills, both written and verbal
IT Literate and proficient in Microsoft
Strong organisational skills!
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
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Customer Care Advisor employer: Venatu Recruitment Group
Contact Detail:
Venatu Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. This will help you stand out during interviews and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and making a difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, whether it’s from call centres, retail, or hospitality. We want to see how your background fits with the role of a Customer Care Advisor!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Venatu Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Care Advisor does. Familiarise yourself with the daily tasks and responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about providing exceptional customer service, think of specific examples from your past experiences in call centres, retail, or hospitality. Be ready to discuss how you've handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards of service.
✨Practice Your Communication Skills
Excellent communication is key for a Customer Care Advisor. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewer about the company culture, training process, and progression opportunities. This shows that you're engaged and serious about the role, plus it helps you determine if it's the right fit for you.