At a Glance
- Tasks: Handle and resolve customer complaints while managing a portfolio of cases.
- Company: Join a growing team in Barton-upon-Humber with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, gym access, and discounts after one year.
- Other info: Great progression opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Experience in complaint handling and excellent communication skills required.
The predicted salary is between 26156 - 26156 £ per year.
We are currently looking for experienced complaints case handlers to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience.
Location: Barton-upon-Humber
Salary: £26,156 per annum + £750 quarterly bonus (dependent on targets)
Working Hours: Monday to Friday 8:55am to 5:30pm (40 hours per week)
Type: Permanent, full-time office based position. Applicants must live within a reasonable commute to Barton-upon-Humber.
Our client is looking for Complaints Case Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Complaints Case Handler, you will be required to:
- Own and proactively resolve customer and third-party complaints and compensation claims
- Look after 35 to 45 customers at one time
- Follow company policies
- Ensure fair treatment of customers at all times
- Complete thorough and objective investigations
- Assist stores with related queries or concerns
What we require from the Complaints Case Handler:
- Excellent communication skills
- Previous Complaints and Resolution experience managing a case load end to end, including investigations
- Knowledge of ADR and Section 75 is desirable
- Ability to take ownership of customer queries and maintain confidentiality
- Excellent IT Literacy
- Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you!
If calling the office, please ask for Jessica Patterson.
Case Handler in Birmingham employer: Venatu Recruitment Group
Join our client in Barton-upon-Humber as a Complaints Case Handler and experience a supportive work culture that prioritises employee well-being and growth. With a competitive salary, generous benefits including a quarterly bonus, access to a free onsite gym, and excellent progression opportunities, this role offers a fulfilling career path in a dynamic environment. The company values its employees, providing individual training and recognition through awards, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Venatu Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Venatu Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Handler in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Venatu Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Venatu Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Venatu Recruitment Group!
How to prepare for a job interview at Venatu Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
