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For Companies At a Glance
- Tasks: Manage service bookings and communicate with customers throughout the service process.
- Company: Join a dynamic automotive dealership in Sheffield, focused on outstanding customer service.
- Benefits: Enjoy a competitive salary of £13.12 and potential for permanent employment.
- Why this job: Perfect for those passionate about cars and delivering top-notch customer experiences.
- Qualifications: Requires 2+ years as a Service Advisor in a franchised dealership.
- Other info: Opportunity to work closely with Vehicle Technicians and enhance your skills.
Temporary Position *1 month initially*
We are looking for a Service Advisor to join our busy dealership on a temporary basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.
The ideal Service Advisor will be confident, customer-focused, and able to communicate clearly both face‑to‑face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.
Responsibilities as a Service Advisor
- Greeting customers and acting as the main Service Advisor point of contact.
- Booking vehicles in for service and repair work.
- Liaising with technicians and updating customers on progress.
- Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.
- Ensuring the highest level of customer satisfaction at all times.
Requirements for the Service Advisor role
- Experience as a Service Advisor (essential).
- Experience using CRM Systems (such as Pinnacle, Kerridge or CDK).
- Strong organisational and communication skills.
- Ability to deliver excellent customer service in a fast-paced environment.
- A positive attitude and team‑player mentality, essential for a successful Service Advisor.
This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we\’d love to hear from you.
Apply today to become our next Service Advisor.
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Service Advisor employer: Venatu Consulting Ltd
Contact Detail:
Venatu Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the DMS system commonly used in automotive dealerships. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this is crucial for a Service Advisor role.
✨Tip Number 3
Research the specific dealership you're applying to. Knowing their services, values, and any recent news can help you tailor your conversation and show genuine interest during your interactions.
✨Tip Number 4
Network with current or former employees of the dealership. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, knowledge of DMS systems, and any upselling achievements you've had in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering outstanding customer service. Mention specific examples from your past experience that demonstrate your ability to manage service bookings and communicate effectively with customers.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, organisation, and teamwork. Mention your experience with Vehicle Health Checks and how you’ve successfully liaised with technicians and managers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Advisor role.
How to prepare for a job interview at Venatu Consulting Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to outstanding service.
✨Familiarise Yourself with the DMS System
Since you'll be using the DMS system for managing bookings and communication, it’s beneficial to have a basic understanding of how such systems work. If you have experience with similar software, be ready to discuss it during the interview.
✨Prepare for Technical Questions
While the role focuses on customer interaction, having a solid understanding of vehicle health checks and common automotive issues will set you apart. Brush up on your technical knowledge so you can confidently discuss how you would upsell additional services.
✨Demonstrate Teamwork and Communication Skills
This role requires close collaboration with technicians and the Service Manager. Be prepared to share examples of how you've effectively worked within a team in previous roles, highlighting your communication skills and ability to ensure a smooth workflow.
