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For Companies At a Glance
- Tasks: Manage insurance claims from start to finish while providing top-notch customer service.
- Company: Join a dynamic team in Leeds, dedicated to supporting clients through their claims journey.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping clients navigate their insurance claims with ease.
- Qualifications: Experience in claims handling and strong organisational skills are essential.
- Other info: Enjoy a full-time, permanent role with opportunities for career growth.
The predicted salary is between 28000 - 35000 £ per year.
Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines. This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly.
Responsibilities
- Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks)
- Handle first notification of loss through to settlement
- Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents
- Provide clear advice to clients on claims progress, mitigation and policy response
- Identify complex, high-value or suspicious claims and escalate appropriately
- Maintain accurate claim files and records using IT systems
- Deliver exceptional customer service and manage queries professionally
- Ensure all activity complies with FCA regulations and company procedures
- Support complaints handling and provide management information when required
Qualifications
Essential:
- Previous experience in a Claims Handler role with a broker or insurer
- Knowledge of the end-to-end claims process
- Understanding of basic insurance policy cover
- High attention to detail with strong organisational skills
- Ability to build effective relationships with clients and insurers
- Good IT skills, including Microsoft Office
Desirable:
- General insurance experience
- Experience using Open GI, Acturis or similar systems
- Cert CII qualification
Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful.
Claims Handler in Leeds employer: Venatu Consulting Ltd
Contact Detail:
Venatu Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work as Claims Handlers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle complex claims.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for clients. This will highlight your ability to deliver exceptional service, which is key for a Claims Handler.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Handler in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your previous experience in handling claims, especially if you've worked with brokers or insurers. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about delivering outstanding customer service, don’t forget to showcase your ability to build relationships and manage queries professionally. We love seeing examples of how you've gone above and beyond for clients in the past.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Venatu Consulting Ltd
✨Know Your Claims Process
Make sure you brush up on the end-to-end claims process. Be ready to discuss how you've managed claims in the past, especially across commercial and personal lines. This will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves delivering outstanding customer service, think of examples where you've gone above and beyond for clients. Prepare to share these stories during your interview to demonstrate your commitment to client satisfaction.
✨Familiarise Yourself with FCA Regulations
Understanding FCA regulations is crucial for this position. Take some time to review key guidelines and be prepared to discuss how you ensure compliance in your work. This will highlight your attention to detail and professionalism.
✨Prepare for Technical Questions
Expect questions about IT systems like Open GI or Acturis. If you have experience with these, be ready to talk about it. If not, do a bit of research to show your willingness to learn and adapt to new technologies.
